This casino shares the same license with catcasino and I requested a closure under their license including sister casinos on February 4, 2024. I sent a new block request to gamacino on February 21, 2024, but they still allow the player to play and exploit problem players as they report in the chat:

That it's the player's own fault

Fun fusion n.v, which operates catcasino and gamacasino:

Company's registration number: 156583

License number: 365/JAZ Sub-license GLH-OCCHKTW0703052021

How can they have such a high rating on casinoguru?

T?m? kasino jakaa saman lisenssin catcasinon kanssa ja olen pyyt?nyt sulkua heid?n lisenssin alla 4.2.2024 sisarkasinot mukaan lukien. L?hetin uuden estopyynn?n gamacasinolle 21.2.2024 mutta silti olen he sallivat pelaajan pelata ja k?ytt?v?t ongelmapelaajia hyv?kseen he kertovat chatissa:

Ett? se on pelaajan oma syy

fun fusion n.v joka operoi catcasinoa ja gamacasinoa:

Company’s registration number: 156583

License number: 365/JAZ Sub-license GLH-OCCHKTW0703052021

miten heill? voi olla n?in korkea arvostelu casinogurussa?

Dear Lola1556,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with GamaCasino.

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from Gama Casino directly?

Looking forward to hearing from you.

Best regards,

Nick

Hey, thanks. If the player requests a self-exclusion from all casinos of that license, this must be followed. I REQUESTED to close all accounts in my email.

See emails for catcasino and gamacasino

The casino neglects gambling addicts

Curaco gaming license rules:

2. The Operator shall collaborate with Partners in the Gaming Industry in its efforts to minimize Gaming Addiction.

7. The Operator is required to have in place and maintain proper measures to help prevent player addiction and allow Self-Exclusion to players who access the Websites.

Hei, kiitos. Jos pelaaja pyyt?? itsesulkua kaikilta sen lisenssin kasinoilta, t?t? on noudetatettava. MIN? PYYSIN kaikkien tilejen sulkua s?hk?postiviestiss?ni.

Katso s?hk?postit catcasinolle ja gamacasinolle

Kasino laiminly? peliriippuvaisia pelaajia

Curaco pelilisenssin s??nt?j?:

 2. The Operator shall Collaborate with Partners in the Gaming Industry in its efforts to minimize Gaming Addiction.

 7. The Operator is required to have in place and maintain proper measures to help prevent player addiction and allow Self-Exclusion to players who access the Websites.

Dear Lola1556,

As you requested self-exclusion on 21.2.2024, can you please clarify when did the casino close your account and how much, and when exactly did you deposit there?

16.3 deposit 500e

16.3 account closure

16.3 talletus 500e

16.3 tilin sulku

I'm confused about how this casino works!!

they admitted that on February 4, 2024 they received an email. When I reported, why didn't you follow the instructions? They realized their mistake and suddenly they started a cycle of "technical error" and they transferred me from one customer service person to another. I was in the chat for 1 hour 30 minutes and they bombarded me.

they have not responded to my email for 5 days, they completely ignore this matter.

Olen h?keltynyt t?m?n kasinon toiminnasta!!

he my?nsiv?t ett? 4.2.2024 saivat s?hk?postin. Kun ilmotin miksi et sitten toiminut ohjeiden mukaisesti? He tajusivat virheens? ja yht?kki? heill? alkoi "technical error" kierre ja he siirteliv?t minua asiakaspalvelijalta toiselle. Olin chatissa 1tunti 30min ja he pompottelivat minua.

he eiv?t ole vastanneet minulle 5p?iv??n s?hk?postiin he t?ysin vaan sivuttavat t?m?n asian.

Hello.

After the user reported his addiction to us on 16.03, the account was immediately blocked. Up to this moment, we have not received any requests from this user with addiction.  

At the moment the account is blocked due to game addiction and cannot be unblocked.

From our side there was no violation of the project rules in this matter, as the account is blocked after contacting the chat or the project mail.

Hey, this is not true. The first message was sent to catcasino on February 4, 2024 and asked to block ALL accounts AND sister casino accounts due to gambling addiction.

On February 21, 2024, gamacasino was asked to block again.

gamacasino lied to me in chat that it doesn't work under catcasino and that they didn't get my email.

1. same license
2. SAME COMPANY
3. same wire
4. the same employees

strange that none of my emails were responded to according to my instructions?

I received confirmation in the Gama casino chat that 4.2. A successful exclusion was made, but not really.

you can look at the terms of use of Gama Casino and cat Casino, they say WE, THE COMPANY OR FUN FUSION NV

if I had won from Gama casino, you would have denied my winnings, referring to your terms of use, that I would not have been allowed to play because I should have been protected due to gambling addiction.

you also clearly don't read your emails because you don't answer them, you completely ignore them.

your management Person Anastasia.pa, responsible for both catcasino and Gama casino.

you have failed to protect me TWICE when I asked for it, when the customer service realized his mistake when he admitted that 4.2 was the first successful shutdown that I managed to play after that he started telling about "technical error" so that he wouldn't have to answer my question.

it would at least be polite to reply to my email.

Hei, t?m? ei ole totta. Ensimm?inen viesti l?hetettiin catcasinolle 4.2.2024 ja pyydettiin est?m??n KAIKKI tilit SEK? sisarkasinoiden tilit peliriippuvuuden takia.

21.2.2024 pyydettiin toistamiseen gamacasinolta estoa.

gamacasino valehteli minulle chatissa ett? se ei toimi catcasinon alaisuudessa ja ett? he eiv?t saaneet s?hk?postiani.

1. sama lisenssi
2. SAMA YRITYS
3. sama johto
4. samat ty?ntekij?t

kummallista, ett? yhteenk??n s?hk?postiini ei reagoitu ohjeideni mukaisesti?

sain vahvistuksen gama casino chatissa ett? 4.2. Tehtiin onnistunut pois sulkeminen, no ei kyll? tosiaankaan tehty.

voit katsoa gama casinon sek? cat casinon k?ytt?ehdot niiss? puhutaan ME, YRITYS ELI FUN FUSION N.V

jos olisin voittanut gama casinolta olisit ev?nnyt voittoni viitaten k?ytt?ehtoihisi ett? en olisi saanut pelata koska minun kuuluisi olla suojattu peliriippuvuuden takia.

et my?sk??n selv?sti lue s?hk?postejasi koska et vastaa niihin, sivutat ne t?ysin.

sinun johto Henkil? Anastasia.pa, vastaa sek? catcasinosta ett? gama casinosta.

olet ep?onnistunut suojelemaan minua KAHDESTI minun niin pyydett?ess?, kun asiakaspalvelija tajusi virheens? kun my?nsi ett? 4.2 tehtiin ensimm?inen onnistunut pois sulkeminen ett? olen onnistunut pelaamaan sen j?lkeen alkoi h?n kertomaan "technical errorista" jotta h?nen ei tarvitsisi vastata kysymykseeni.

olisi v?hint??nkin kohteliasta vastata s?hk?postiini.

Gama kasino could you kindly respond?

and return my money or do you still think you did nothing wrong?

Gama kasino voisitko yst?v?llisesti reagoida?

ja palauttaa rahani vai oletko edelleen sit? mielt? ett? et tehnyt mit??n v??r???

Hello there,

We would like to inform you that we have not received any emails from you on the GamaCasino project. 

This letter also did not get into spam or promotions, as well as in other folders there are no letters.

 https://prnt.sc/QeUheNuUi5-A

https://prnt.sc/o24xt99TwHyW

Gama casino!

Well, the most important thing is that I have all the emails saved from my blocking request on 4/2 (which your customer service confirmed was successful) and 2/21/2024 and I can even send video evidence, this is not a problem.

secondly, you completely ignored all the facts of my previous message and didn't respond to it and keep saying the same thing all the time "we haven't received your request"

and Are you really trying to say that I haven't sent you e-mails? I have also sent you letters during the last week. Correct your email.

p.s. I'm waiting for your reply to my previous message, also where you sidetracked and didn't answer any of the facts I brought up.

Hope to hear from you soon.

gama casino!

No t?rkeint? on, ett? minulla on kaikki s?hk?postit tallella estopyynn?st?ni 4.2 (jonka asiakaspalvelijasi vahvisti ett? suoritettiin onnistuneesti) sek? 21.2.2024 ja voin l?hett?? jopa videostodisteet, t?m? ei ole ongelma.

toisekseen sivutit t?ysin minun edellisen viestin kaikki tosifaktat ja j?tit vastaamatta siihen ja sanot koko ajan vain yht? ja samaa " emme ole saaneet pyynt??si"

ja yrit?tk? tosiaan sanoa ett? min? en ole l?hett?nyt sinulle s?hk?posti viestej?? olen viimeisen viikon aikana l?hett?nyt my?s sinulle kirjeit?. Korjaa s?hk?postisi.

ps. Odotan vastaustasi edelliseen viestiini my?s miss? sivutit etk? vastannut yhteenk??n faktaa mink? toin esille.

Toivottavasti kuulen sinusta pian.

Gama casino would you like to tell me your working email address where I could even get a reply back to my email and I can send you all the proofs, video proofs whatever you want I'm ready. I have often said the same to your chat agents, who unfortunately were not interested in my problem and cooperation in solving this problem.

I am also still waiting for your answer to my claims and the true things that I wrote in my upper message.

Gama casino halautko kertoa minulle toimivan s?hk?postiosoitteesi mist? voisin saada jopa vastauksen takaisin s?hk?postiini niin voin l?hett?? sinulle kaikki todisteet, videotodisteet mit? ikin? haluatkaan olen valmis. Olen useasti sanonut t?t? samaa sinun chat agenteille joita ei ik?v? kyll? kiinnostanut ongelmani ja yhteisty? t?m?n ongelman ratkaisemiseen.

odotan my?s edelleen vastaustasi minun esitt?miin v?itteisiini ja tosi asioihin mit? kirjoitin ylemm?ss? viestiss?ni.

Gama casino Could you react?

could you also respond to my email message?

gama casino Voisitko reagoida?

voisitko my?s reagoida s?hk?oistiviestiini?

As we have previously stated in the complaint, we received a request to block you from our casino when you wrote to the support chat and reported your addiction. Until the moment you wrote to the chat, we did not receive any requests and blocking from you, let alone reports of addiction, the proof of which we attached in the response earlier.  

At this point, we want the site administration to consider this situation and give its verdict. We would also like to point out that since we did not receive an email from you until the moment you contacted us in chat, we could not know about the player's addiction.

is not true

1. your support agent confirmed in the chat that the successful exclusion was done on February 4, 2024, nevertheless I was able to play on March 16, 2024
2. another e-mail message on 21.2.2024 about gambling addiction to which you did not react. You can still play on 16 March 2024
3. you told me that you haven't received a single email from me, and you also sent a picture of it, how is this possible when I provided proof that I have sent you several emails, and I told the support agent several times "because you reacted to my email" she said wait we will answer yes.

I can provide video evidence of everything, I can provide photo evidence of everything whatever you want, I have informed you several times I can provide tell me your working email address, you keep ignoring this fact and do not want to receive my evidence. NOTE the proofs were sent to you by me on JO 19.3 [email protected] but you still haven't reacted to that email and you won't reply. But you still claim that you haven't received a single email from me.

why Gama casino you can't make your own decisions based on real facts but I wait for the casino guru's decision? I ask Nick, if the case is resolved, Gama Casino's safety index must be calculated.

1. they don't want to solve the problem internally, if it wasn't for the casino guru to initiate this case as well, it would remain unresolved and even such a big and important issue if gambling addiction was ignored at this casino.
2. the casino has such a high rating and rating but they don't even respond to emails and are not cooperative in resolving the complaint other than on a public forum
3. if I sent you all the screenshots of what I did in their chat, you would be confused, the way they bombard me and belittle me and leave me in the chat for 1 hour and 30 minutes is ridiculous in my opinion and really does not match their rating.
4. 9.6 rating in the casino, I think you should be able to do better in terms of player complaints and chat and your email

ei ole totta

1. sinun tukiagentti vahvisti chatissa ett? onnistunut pois sulkeminen tehtiin 4.2.2024 siit? huolimatta pystyin pelaamaan 16.3.2024
2. toinen s?hk?postiviesti 21.2.2024 peliriippuvuudesta mihin et reagoinut. Silti pelaaminen onnistuu 16.3.2024
3. kerroit ett? et ole saanut yht?k??n s?hk?postia minulta, ja l?hetit siit? kuvankin, miten t?m? on mahdollista kun toimitin todisteet ett? olen l?hett?nyt sinulle useita s?hk?posteja, ja kerroin useasti tukiagentille "koska reagoit s?hk?postiini" h?n sanoi odota vastaamme kyll?.

voin toimittaa kaikista videotodisteet, voin toimittaa kaikista kuvatodisteet mit? ikin? haluatkaan, olen ilmoittanut sinulle useaan otteeseen voin toimittaa kerro toimiva s?hk?postiosoitteesi, sin? sivutat koko ajan t?m?n tosifaktan etk? halua vastaanottaa todisteitani. HUOM todisteet l?hetettiin sinulle minun toimesta JO 19.3 osoitteeseen [email protected] mutta et ole viel?k??n reagoinut siihen s?hk?postiin, etk? vastaa. Vaan edelleen v?it?t ett? et ole saanut minulta yht?k??n s?hk?postia.

miksi gama casino et pysty tehd? itse p??t?ksi? tosi faktojen pohjalta vaan odotan casinogurun p??t?st?? Pyyd?n Nick, jos tapaus ratkaistaan gama casinon turvallisuus indeksi? on laskettava.

1. he eiv?t halua ratkaista ongelmaa sis?isesti, jos ei olisi casinoguru alustaa t?m?kin tapaus vaan j?isi ratkaisemattomaksi ja n?inkin iso ja t?rke? asia kun peliriippuvuus vaan sivutettaisiin t?ll? kasinolla.
2. kasinolla on n?in korkea luokitus ja arvosana mutta he eiv?t edes vastaa s?hk?posteihin eiv?tk? ole yhteisty?haluisi ratkaisemaan valitusta muualla kun julkisella foorumilla
3. jos l?hett?isin sinulle kaikki screenshotit mit? k?vin heid?n chatissa, olisit h?mmentynyt se miten he pompottelevat minua ja v?h?ttelev?t ja j?tt?v?t chattiin 1tunniksi ja 30minuutiksi on mielest?ni naurettavaa ja ei todellakaan vastaa heid?n arvosanaansa.
4. 9.6 arvosana kasinolla mielest?ni sinun pit?isi pysty? paremaan pelaajavalitusten sek? chat ja s?hk?postisi suhteen

What do you think Nick , could you react?

thanks for help.

Mit? mielt? olet Nick , voisitko reagoida?

kiitos avusta.

dear gamacasino and Nick, this evidence should ALREADY be sufficient to resolve this complaint.

rakas gamacasino ja Nick, n?m? todisteet pit?isi JO olla riitt?v?t t?m?n valituksen ratkaisemiseksi.

Dear Lola1556 and Gama Casino,

As the player has provided an evidence of requesting for self-exclusion on 21.2. via e-mail support, we will need further investigation of this case. I will now forward your complaint to my colleague Michal ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Nick, I not only provided evidence of the 21.2 blocking request, but ALSO the 4.2 blocking request, which was separately confirmed by GAMAN CHAT TUKI after investigating my case as a successful exclusion, which it was not. Consider this real thing also important.

Hei Nick, en ainoastaan toimittanut todisteita 21.2 sulkupyynn?st? vaan MY?S 4.2 sulkupyynn?st? jonka viel? erikseen GAMAN CHAT TUKI vahvisti tutkittuani tapaustani onnistuneeksi pois sulkemiseksi jota t?m? ei kuitenkaan ollut. Pid? t?t? tosi asiaa my?s t?rke?n?.

!!!!!!!! Casinoguru, please make all my sent attachments private, they show my personal information!!

!!!!!!!! Casinoguru pyyd?n sinua tekem??n kaikista l?hetetyist? liitteist?ni yksityisi? niiss? n?kyy henkil?tietoni!!

Hello Lola1556,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Gama Casino,

Could you possibly provide additional information regarding the failed self-exclusion request and clarify the situation? Mainly, why did the support confirm that the self-exclusion request was recorded on 4.2., and here you claim you did not receive any request until 16.3.?

Thank you in advance.

Respectfully,

Michal

Gama casino just return my deposit and we can close the complaint. Thank you.

Gama casino palauta vaan talletukseni niin voimme sulkea valituksen. Kiitos.

1. Because the self-blocking was registered on 4 February 2024 at the fun Fusion nv company because I asked in the self-blocking to block me from all the casinos of this company due to a game problem. but after this Gama started claiming in the chat that they have nothing to do with cat Casino they said they are a different company when I disproved this their claim providing all the evidence that sorry stop lying you are the same company and I have requested a 4.2 ban for all fun fusion casinos they just closed chat telling me that they are no longer helping me with my problem.

A few days later, I came to GAMA casino's chat again and somehow the customer service person noticed that I asked for 4.2 blocking for the first time and the chat customer service person confirmed "we successfully blocked you in 4.2" until I realized that I had talked myself into a bag when I said "you didn't block why I managed to play after 4.2" the customer service person started to tell me about a technical error. After that, no customer service person wanted to help me, they said one after the other "technical error" and I was bombarded from one customer service person to another.

2. I wrote as Gama, why didn't you block me on 21.2. When I asked to be blocked again, Gama said "we didn't receive an email from you"

WHICH IS NOT TRUE and I have told them I am ready to deliver and I DID deliver all the proofs of this to their email but they do not respond.

3. GAMA casino claims in this message thread that they have not received ANY email from me, which is a lie, you can see it above where I also provided proof of this claim. I have sent them numerous emails but they do not respond.

4. if I had won from Gama casino, I would never have received my winnings, they would have invalidated them according to the terms of use because I have requested a game ban. In other words, they would have only used me for good, you can lose, you can't win. Really responsible operation from a casino with such a high security rating.

Gama casino, please refund my deposit so we can close this complaint. ?

1.Koska itsesulku 4.2.2024 kirjattiin fun fusion n.v yrityksess? koska pyysin itsesulussa est?m??n minut kaikilta t?m?n yrityksen kasinoilta pelipngelman takia.  mutta t?m?n j?lkeen gama alkoi chatissa v?itt?m??n ett? heill? ei ole mit??n tekemist? cat casinon kanssa he sanoivat he ovat eri yritys, kun kumosin t?m?n heid?n v?itteen toimittaen kaikki todisteet ett? anteeksi lopeta valehtelu olette sama yritys ja olen pyyt?nyt 4.2 estoa kaikille fun fusion kasinoille he sulkivat vain chatin kertoen minulle ett? eiv?t auta minua en??n ongelmassani.

tulin p?ivien kuluttua uudestaan GAMA kasinon chattiin ja kas kumma asiakaspalvelija huomasikin ett? pyysin ensimm?isen kerran 4.2 estoa ja chat asiakaspalvelija vahvisti "suljimme sinut onnistuneesti 4.2" kunnes tajusi puhuneensa itsens? pussiin kun sanoin " ette sulkeneet miksi onnistuin pelaamaan 4.2 j?lkeen" asiakaspalvelija alkoi kertomaan tecnical errorista. T?m?n j?lkeen yksik??n asiakaspalvelija ei halunnut auttaa minua he sanoivat toinen toistensa per??n "tecnical error" ja minua pompoteltiin asiakaspalvelijalta toiselle. 

2.Kirjoitin gamalla miksi et sitten est?nyt minua 21.2 kun toistamiseen pyysin estoa, gama ilmoitti "emme saaneet sinulta s?hk?postia"

MIK? EI OLE TOTTA ja olen kertonut olen valmis toimittamaan ja OLENKIN toimittanut t?st? kaikki todisteet heid?n s?hk?postiin mutta he eiv?t vastaa.

3.GAMA casino v?itt?? t?ss? viestiketjussa ett? he eiv?t ole saaneet YHT?K??N s?hk?postia minulta mik? on vale, voit katsoa sen ylh??lt? miss? toimitin t?st? v?itt?m?st? my?s tositteet. Olen l?hett?nyt heille lukuisia s?hk?posteja mutta he eiv?t vastaa.

4. jos olisin voittanut gama casinolta en koskaan olisi saanut voittojani he olisivat mit?t?ineet ne k?ytt?ehtojen mukaisesti koska olen pyyt?nyt peliestoa. Eli he olisivat k?ytt?neet minua vaan hyv?ksi, voit h?vit? et voittaa. Todella vastuullista toimintaa n?in korkean turvallisuusluokituksen saaneelta kasinolta.

Gama casino, palautatko talletukseni niin voimme sulkea t?m?n valituksen. ?

Gama casino could you react and tell me your decision and answer?

Gama casino voisitko reagoida ja kertoa p??t?ksesi ja vastata?

We have reviewed your situation and it has been decided to refund the full amount of deposits to your game balance.

At the moment your account has been unblocked to allow withdrawals, while the ability to play and make deposits has been restricted.

After a successful withdrawal, your account will be locked again.

We apologize for the inconvenience.

In order to withdraw funds, you will need to confirm your payment method, which you will use for withdrawal. To confirm the payment method, you need to send a letter with the text "Withdrawal to (your card number) is created correctly", send the letter to the verification department e-mail: [email protected].

GAMA CASINO! Thank you for your cooperation.

it is an incorrect amount, the amount should be 775e not 575e, could you check it and correct it, if you count all the amounts where it says transaction successful visa/mc, the amount will be 775e.

thanks a lot!

GAMA CASINO! Kiitos yhteisty?st?.

se on virheellinen summa summan kuuluisi olla 775e ei 575e voisitko tarkistaa sen ja korjata, jos lasket kaikki summat jossa lukee tapahtuma onnistunut visa/mc summaksi tulee 775e.

kiitos paljon!

Hello Lola1556,

Could you give me an update on the situation? Did you manage to withdraw your funds or are there any other issues with your case?

On your screenshots you can see only two deposits with a successful status, it is a transfer of 150 euros and 200 euros. The rest of the deposits have the status of erroneous or bonus deposit.  

You were returned only the funds that you deposited in our casino, this amount amount amounted to 575, euros, which was credited to your game balance for withdrawal. As we can see, you have already successfully withdrawn the funds and they should have already been received by you.

Case solved, thanks everyone.

Tapaus ratkaistu, kiitos kaikille.

Dear Lola1556,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Michal V, www.kpvfaw.com