NaslovnaPritu?beGama Casino - Zahtev za samoisklju?ivanje igra?a je zanemaren.
Gama Casino - Zahtev za samoisklju?ivanje igra?a je zanemaren.
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Iznos:
500 €
Gama Casino
Index sigurnosti:Veoma visok
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Finland had had an issue with GamaCasino and its sister casinos, including CatCasino. She had requested account closure due to gambling addiction on February 4, 2024, but had been allowed to continue playing. The player had claimed her self-exclusion requests were ignored. GamaCasino had denied receiving any such emails. The player had deposited €500 on March 16, 2024, the same day her account was closed. After she provided evidence of her self-exclusion requests and a series of discussions had taken place, the Complaints Team had decided to investigate further. The player had suggested that GamaCasino should return her deposit to resolve the complaint. The issue had been resolved when GamaCasino agreed to refund the full amount of deposits to the player's game balance and the player had confirmed that her issue had been successfully resolved.
Igra? iz Finske je imao problem sa GamaCasinom i njegovim sestrinskim kazinom, uklju?uju?i CatCasino. Ona je zatra?ila zatvaranje naloga zbog zavisnosti od kockanja 4. februara 2024, ali joj je dozvoljeno da nastavi da igra. Igra?ica je tvrdila da su njeni zahtevi za samoisklju?ivanje ignorisani. GamaCasino je negirao da je primio takve e-poruke. Igra? je deponovao 500 evra 16. marta 2024, istog dana kada je njen ra?un zatvoren. Nakon ?to je dostavila dokaze o svojim zahtevima za samoisklju?ivanje i nakon niza diskusija, Tim za ?albe je odlu?io da dalje istra?i. Igra? je predlo?io da GamaCasino vrati svoj depozit kako bi re?io ?albu. Problem je re?en kada je GamaCasino pristao da refundira pun iznos depozita na bilans igre igra?a i igra? je potvrdio da je njen problem uspe?no re?en.
Ovaj kazino deli istu licencu kao i catcasino i zatra?io sam zatvaranje po njihovoj licenci uklju?uju?i i sestrinska kazina 4. februara 2024. Poslao sam novi zahtev za blokiranje gamacinu 21. februara 2024, ali oni i dalje dozvoljavaju igra?u da igra i koristi problem igra?i kako izve?tavaju u ?askanju:
Da je igra? sam kriv
Fun fusion nv, koji upravlja catcasino i gamacasino:
Mati?ni broj preduze?a: 156583
Broj licence: 365/JAZ Podlicenca GLH-OCCHKTV0703052021
Kako mogu da imaju tako visok rejting na kazinoguruu?
This casino shares the same license with catcasino and I requested a closure under their license including sister casinos on February 4, 2024. I sent a new block request to gamacino on February 21, 2024, but they still allow the player to play and exploit problem players as they report in the chat:
That it's the player's own fault
Fun fusion n.v, which operates catcasino and gamacasino:
How can they have such a high rating on casinoguru?
T?m? kasino jakaa saman lisenssin catcasinon kanssa ja olen pyyt?nyt sulkua heid?n lisenssin alla 4.2.2024 sisarkasinot mukaan lukien. L?hetin uuden estopyynn?n gamacasinolle 21.2.2024 mutta silti olen he sallivat pelaajan pelata ja k?ytt?v?t ongelmapelaajia hyv?kseen he kertovat chatissa:
Ett? se on pelaajan oma syy
fun fusion n.v joka operoi catcasinoa ja gamacasinoa:
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem sa GamaCasinom.
Na?alost, ne pi?e da ?e svi va?i nalozi u drugim kazinima istog vlasnika biti automatski blokirani ili samoisklju?eni. Imajte na umu da ako se sami isklju?ite iz jednog kazina to ne zna?i da ste za?ti?eni na svim drugim povezanim veb lokacijama. Mo?ete li da nam ka?ete da li ste direktno zatra?ili samoisklju?ivanje iz Gama kazina?
Radujemo se Va?em odgovoru.
Srda?an pozdrav,
Nick
Dear Lola1556,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with GamaCasino.
Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from Gama Casino directly?
Hej, hvala. Ako igra? zatra?i samoisklju?ivanje iz svih kazina te licence, ovo se mora po?tovati. ZAHTEVAM da zatvorim sve naloge u mojoj e-po?ti.
Pogledajte imejlove za catcasino i gamacasino
Kazino zanemaruje zavisnike od kockanja
Pravila licence za igre Curaco:
2. Operater ?e sara?ivati sa partnerima u industriji igara na sre?u u nastojanjima da smanji zavisnost od igara na minimum.
7. Operater je du?an da uspostavi i odr?ava odgovaraju?e mere kako bi spre?io zavisnost od igra?a i omogu?io samoisklju?ivanje igra?ima koji pristupaju Veb sajtovima.
Hey, thanks. If the player requests a self-exclusion from all casinos of that license, this must be followed. I REQUESTED to close all accounts in my email.
See emails for catcasino and gamacasino
The casino neglects gambling addicts
Curaco gaming license rules:
2. The Operator shall collaborate with Partners in the Gaming Industry in its efforts to minimize Gaming Addiction.
7. The Operator is required to have in place and maintain proper measures to help prevent player addiction and allow Self-Exclusion to players who access the Websites.
Hei, kiitos. Jos pelaaja pyyt?? itsesulkua kaikilta sen lisenssin kasinoilta, t?t? on noudetatettava. MIN? PYYSIN kaikkien tilejen sulkua s?hk?postiviestiss?ni.
Katso s?hk?postit catcasinolle ja gamacasinolle
Kasino laiminly? peliriippuvaisia pelaajia
Curaco pelilisenssin s??nt?j?:
2. The Operator shall Collaborate with Partners in the Gaming Industry in its efforts to minimize Gaming Addiction.
7. The Operator is required to have in place and maintain proper measures to help prevent player addiction and allow Self-Exclusion to players who access the Websites.
Po?to ste 21.2.2024. zatra?ili samoisklju?ivanje, mo?ete li pojasniti kada vam je kazino zatvorio ra?un i koliko, i kada ste ta?no uplatili tamo?
Dear Lola1556,
As you requested self-exclusion on 21.2.2024, can you please clarify when did the casino close your account and how much, and when exactly did you deposit there?
priznali su da su 4. februara 2024. dobili mejl. Kada sam prijavio, za?to niste sledili uputstva? Shvatili su svoju gre?ku i odjednom su zapo?eli ciklus "tehni?ke gre?ke" i prebacili su me sa jednog servisera na drugog. Bio sam u ?askanju 1 sat i 30 minuta i bombardovali su me.
nisu odgovorili na moju e-po?tu 5 dana, potpuno ignori?u ovu stvar.
I'm confused about how this casino works!!
they admitted that on February 4, 2024 they received an email. When I reported, why didn't you follow the instructions? They realized their mistake and suddenly they started a cycle of "technical error" and they transferred me from one customer service person to another. I was in the chat for 1 hour 30 minutes and they bombarded me.
they have not responded to my email for 5 days, they completely ignore this matter.
Olen h?keltynyt t?m?n kasinon toiminnasta!!
he my?nsiv?t ett? 4.2.2024 saivat s?hk?postin. Kun ilmotin miksi et sitten toiminut ohjeiden mukaisesti? He tajusivat virheens? ja yht?kki? heill? alkoi "technical error" kierre ja he siirteliv?t minua asiakaspalvelijalta toiselle. Olin chatissa 1tunti 30min ja he pompottelivat minua.
he eiv?t ole vastanneet minulle 5p?iv??n s?hk?postiin he t?ysin vaan sivuttavat t?m?n asian.
Nakon ?to nam je korisnik 16.03 prijavio svoju zavisnost, nalog je odmah blokiran. Do ovog trenutka nismo primili nijedan zahtev od ovog korisnika sa zavisno??u.
Trenutno je nalog blokiran zbog zavisnosti od igrica i ne mo?e se deblokirati.
Sa na?e strane nije bilo kr?enja pravila projekta po ovom pitanju, jer se nalog blokira nakon kontaktiranja ?askanja ili projektne po?te.
Hello.
After the user reported his addiction to us on 16.03, the account was immediately blocked. Up to this moment, we have not received any requests from this user with addiction.
At the moment the account is blocked due to game addiction and cannot be unblocked.
From our side there was no violation of the project rules in this matter, as the account is blocked after contacting the chat or the project mail.
Hej, ovo nije istina. Prva poruka je poslata catcasinu 4. februara 2024. i zatra?eno je da se blokiraju SVI ra?uni I sestrinski kazino ra?uni zbog zavisnosti od kockanja.
21. februara 2024. od gamacasina je zatra?eno da ponovo blokira.
gamacasino me je lagao u ?askanju da ne radi pod catcasinom i da nisu dobili moju e-po?tu.
istu licencu
ISTA KOMPANIJA
ista ?ica
isti zaposleni
?udno ?to ni na jedan od mojih mejlova nije odgovoreno u skladu sa mojim uputstvima?
Dobio sam potvrdu u Gama casino chat-u da je 4.2. Uspe?no isklju?enje je napravljeno, ali ne ba?.
mo?ete pogledati uslove kori??enja Gama Casino i cat Casino, oni ka?u MI, KOMPANIJA ILI FUN FUSION NV
da sam osvojio od Gama kazina, vi biste uskratili moj dobitak, pozivaju?i se na va?e uslove kori??enja, da mi ne bi bilo dozvoljeno da igram jer je trebalo da budem za?ti?en zbog zavisnosti od kockanja.
tako?e o?igledno ne ?ita? svoje mejlove jer ne odgovara? na njih, potpuno ih ignori?e?.
va? menad?ment Osoba Anastasia.pa, odgovorna i za kazino i za kazino Gama.
niste uspeli da me za?titite DVA PUTA kada sam to tra?io, kada je korisni?ki servis shvatio njegovu gre?ku kada je priznao da je 4.2 bio prvo uspe?no ga?enje koje sam uspeo da pustim nakon toga je po?eo da pri?a o "tehni?koj gre?ci" da bi ne moram da odgovorim na moje pitanje.
barem bi bilo pristojno odgovoriti na moju e-po?tu.
Hey, this is not true. The first message was sent to catcasino on February 4, 2024 and asked to block ALL accounts AND sister casino accounts due to gambling addiction.
On February 21, 2024, gamacasino was asked to block again.
gamacasino lied to me in chat that it doesn't work under catcasino and that they didn't get my email.
same license
SAME COMPANY
same wire
the same employees
strange that none of my emails were responded to according to my instructions?
I received confirmation in the Gama casino chat that 4.2. A successful exclusion was made, but not really.
you can look at the terms of use of Gama Casino and cat Casino, they say WE, THE COMPANY OR FUN FUSION NV
if I had won from Gama casino, you would have denied my winnings, referring to your terms of use, that I would not have been allowed to play because I should have been protected due to gambling addiction.
you also clearly don't read your emails because you don't answer them, you completely ignore them.
your management Person Anastasia.pa, responsible for both catcasino and Gama casino.
you have failed to protect me TWICE when I asked for it, when the customer service realized his mistake when he admitted that 4.2 was the first successful shutdown that I managed to play after that he started telling about "technical error" so that he wouldn't have to answer my question.
it would at least be polite to reply to my email.
Hei, t?m? ei ole totta. Ensimm?inen viesti l?hetettiin catcasinolle 4.2.2024 ja pyydettiin est?m??n KAIKKI tilit SEK? sisarkasinoiden tilit peliriippuvuuden takia.
21.2.2024 pyydettiin toistamiseen gamacasinolta estoa.
gamacasino valehteli minulle chatissa ett? se ei toimi catcasinon alaisuudessa ja ett? he eiv?t saaneet s?hk?postiani.
sama lisenssi
SAMA YRITYS
sama johto
samat ty?ntekij?t
kummallista, ett? yhteenk??n s?hk?postiini ei reagoitu ohjeideni mukaisesti?
sain vahvistuksen gama casino chatissa ett? 4.2. Tehtiin onnistunut pois sulkeminen, no ei kyll? tosiaankaan tehty.
voit katsoa gama casinon sek? cat casinon k?ytt?ehdot niiss? puhutaan ME, YRITYS ELI FUN FUSION N.V
jos olisin voittanut gama casinolta olisit ev?nnyt voittoni viitaten k?ytt?ehtoihisi ett? en olisi saanut pelata koska minun kuuluisi olla suojattu peliriippuvuuden takia.
et my?sk??n selv?sti lue s?hk?postejasi koska et vastaa niihin, sivutat ne t?ysin.
sinun johto Henkil? Anastasia.pa, vastaa sek? catcasinosta ett? gama casinosta.
olet ep?onnistunut suojelemaan minua KAHDESTI minun niin pyydett?ess?, kun asiakaspalvelija tajusi virheens? kun my?nsi ett? 4.2 tehtiin ensimm?inen onnistunut pois sulkeminen ett? olen onnistunut pelaamaan sen j?lkeen alkoi h?n kertomaan "technical errorista" jotta h?nen ei tarvitsisi vastata kysymykseeni.
olisi v?hint??nkin kohteliasta vastata s?hk?postiini.
Pa, najva?nije je da imam sve mejlove sa?uvane iz mog zahteva za blokiranje 4/2 (?to je va?a korisni?ka slu?ba potvrdila da je bila uspe?na) i 21/2024 i mogu ?ak da po?aljem video dokaze, ovo nije problem .
drugo, potpuno ste ignorisali sve ?injenice moje prethodne poruke i niste odgovorili na nju i stalno govorite isto "nismo primili va? zahtev"
i Da li zaista poku?ava? da ka?e? da ti nisam poslao e-mailove? Tako?e sam vam slao pisma tokom pro?le nedelje. Ispravite svoju e-po?tu.
ps ?ekam va? odgovor na moju prethodnu poruku, tako?e gde ste skrenuli sa puta i niste odgovorili ni na jednu od ?injenica koje sam naveo.
Nadam se da ?emo se ?uti uskoro.
Gama casino!
Well, the most important thing is that I have all the emails saved from my blocking request on 4/2 (which your customer service confirmed was successful) and 2/21/2024 and I can even send video evidence, this is not a problem.
secondly, you completely ignored all the facts of my previous message and didn't respond to it and keep saying the same thing all the time "we haven't received your request"
and Are you really trying to say that I haven't sent you e-mails? I have also sent you letters during the last week. Correct your email.
p.s. I'm waiting for your reply to my previous message, also where you sidetracked and didn't answer any of the facts I brought up.
Hope to hear from you soon.
gama casino!
No t?rkeint? on, ett? minulla on kaikki s?hk?postit tallella estopyynn?st?ni 4.2 (jonka asiakaspalvelijasi vahvisti ett? suoritettiin onnistuneesti) sek? 21.2.2024 ja voin l?hett?? jopa videostodisteet, t?m? ei ole ongelma.
toisekseen sivutit t?ysin minun edellisen viestin kaikki tosifaktat ja j?tit vastaamatta siihen ja sanot koko ajan vain yht? ja samaa " emme ole saaneet pyynt??si"
ja yrit?tk? tosiaan sanoa ett? min? en ole l?hett?nyt sinulle s?hk?posti viestej?? olen viimeisen viikon aikana l?hett?nyt my?s sinulle kirjeit?. Korjaa s?hk?postisi.
ps. Odotan vastaustasi edelliseen viestiini my?s miss? sivutit etk? vastannut yhteenk??n faktaa mink? toin esille.
Gama casino da li biste ?eleli da mi ka?ete va?u radnu adresu e-po?te na koju bih ?ak mogao da dobijem odgovor na svoju e-po?tu i da vam po?aljem sve dokaze, video dokaze ?ta god ?elite. Spreman sam. To sam ?esto govorio i va?im ?et agentima, koji na?alost nisu bili zainteresovani za moj problem i saradnju u re?avanju ovog problema.
Tako?e jo? uvek ?ekam va? odgovor na moje tvrdnje i istinite stvari koje sam napisao u gornjoj poruci.
Gama casino would you like to tell me your working email address where I could even get a reply back to my email and I can send you all the proofs, video proofs whatever you want I'm ready. I have often said the same to your chat agents, who unfortunately were not interested in my problem and cooperation in solving this problem.
I am also still waiting for your answer to my claims and the true things that I wrote in my upper message.
Gama casino halautko kertoa minulle toimivan s?hk?postiosoitteesi mist? voisin saada jopa vastauksen takaisin s?hk?postiini niin voin l?hett?? sinulle kaikki todisteet, videotodisteet mit? ikin? haluatkaan olen valmis. Olen useasti sanonut t?t? samaa sinun chat agenteille joita ei ik?v? kyll? kiinnostanut ongelmani ja yhteisty? t?m?n ongelman ratkaisemiseen.
odotan my?s edelleen vastaustasi minun esitt?miin v?itteisiini ja tosi asioihin mit? kirjoitin ylemm?ss? viestiss?ni.
Kao ?to smo ranije naveli u ?albi, primili smo zahtev da vas blokiramo iz na?eg kazina kada ste pisali u razgovor za podr?ku i prijavili svoju zavisnost. Do momenta kada ste pisali na ?et, od vas nismo dobijali nikakve zahteve i blokade, a kamoli prijave zavisnosti, ?iji smo dokaz prilo?ili ranije u odgovoru.
U ovom trenutku ?elimo da administracija sajta razmotri ovu situaciju i da svoju presudu. Tako?e ?elimo da istaknemo da, po?to nismo dobili mejl od vas do trenutka kada ste nas kontaktirali u ?askanju, nismo mogli da znamo za zavisnost igra?a.
As we have previously stated in the complaint, we received a request to block you from our casino when you wrote to the support chat and reported your addiction. Until the moment you wrote to the chat, we did not receive any requests and blocking from you, let alone reports of addiction, the proof of which we attached in the response earlier.
At this point, we want the site administration to consider this situation and give its verdict. We would also like to point out that since we did not receive an email from you until the moment you contacted us in chat, we could not know about the player's addiction.
va? agent za podr?ku je potvrdio u ?askanju da je uspe?no isklju?enje obavljeno 4. februara 2024., ali sam ipak mogao da igram 16. marta 2024.
jo? jednu e-poruku 21.2.2024 o zavisnosti od kockanja na koju niste reagovali. Jo? uvek mo?ete da igrate 16. marta 2024
rekli ste mi da niste dobili ni jedan mejl od mene, a poslali ste i sliku toga, kako je to mogu?e kada sam dao dokaz da sam vam poslao nekoliko mejlova, a agentu za podr?ku sam rekao nekoliko puta ?jer reagovali ste na moj mejl" rekla je sa?ekajte, odgovori?emo da.
Mogu da dam video dokaze o svemu, mogu da dam foto dokaze o svemu ?ta god ?elite, obavestio sam vas nekoliko puta mogu da mi dam recite mi va?u radnu mejl adresu, vi ignori?ete ovu ?injenicu i ne ?elite da dobijete moj dokaz. NAPOMENA da sam vam ja poslao dokaze 19.3 [email protected] ali jo? uvek niste reagovali na taj imejl i ne?ete odgovoriti. Ali i dalje tvrdite da niste primili ni jedan mejl od mene.
za?to Gama kazino ne mo?ete da donosite sopstvene odluke na osnovu stvarnih ?injenica, ali ?ekam odluku kazino gurua? Pitam Nika, ako je slu?aj re?en, mora se izra?unati indeks bezbednosti Gama kazina.
ne ?ele interno da re?avaju problem, da nije kazino guru pokrenuo i ovaj slu?aj, ostalo bi nere?eno, pa ?ak i tako veliko i va?no pitanje da se zavisnost od kockanja ignori?e u ovom kazinu.
kazino ima tako visok rejting i rejting, ali ?ak ni ne odgovaraju na mejlove i ne sara?uju u re?avanju ?albe osim na javnom forumu
da vam po?aljem sve snimke ?ta sam uradio u njihovom ?etovanju, bili biste zbunjeni, na?in na koji me bombarduju i omalova?avaju i ostavljaju u ?askanju 1 sat i 30 minuta je sme?no po mom mi?ljenju i zaista se ne poklapa njihov rejting.
9.6 ocena u kazinu, mislim da bi trebalo da budete u mogu?nosti da budete bolji u pogledu pritu?bi igra?a i ?askanja i va?e e-po?te
is not true
your support agent confirmed in the chat that the successful exclusion was done on February 4, 2024, nevertheless I was able to play on March 16, 2024
another e-mail message on 21.2.2024 about gambling addiction to which you did not react. You can still play on 16 March 2024
you told me that you haven't received a single email from me, and you also sent a picture of it, how is this possible when I provided proof that I have sent you several emails, and I told the support agent several times "because you reacted to my email" she said wait we will answer yes.
I can provide video evidence of everything, I can provide photo evidence of everything whatever you want, I have informed you several times I can provide tell me your working email address, you keep ignoring this fact and do not want to receive my evidence. NOTE the proofs were sent to you by me on JO 19.3 [email protected] but you still haven't reacted to that email and you won't reply. But you still claim that you haven't received a single email from me.
why Gama casino you can't make your own decisions based on real facts but I wait for the casino guru's decision? I ask Nick, if the case is resolved, Gama Casino's safety index must be calculated.
they don't want to solve the problem internally, if it wasn't for the casino guru to initiate this case as well, it would remain unresolved and even such a big and important issue if gambling addiction was ignored at this casino.
the casino has such a high rating and rating but they don't even respond to emails and are not cooperative in resolving the complaint other than on a public forum
if I sent you all the screenshots of what I did in their chat, you would be confused, the way they bombard me and belittle me and leave me in the chat for 1 hour and 30 minutes is ridiculous in my opinion and really does not match their rating.
9.6 rating in the casino, I think you should be able to do better in terms of player complaints and chat and your email
ei ole totta
sinun tukiagentti vahvisti chatissa ett? onnistunut pois sulkeminen tehtiin 4.2.2024 siit? huolimatta pystyin pelaamaan 16.3.2024
toinen s?hk?postiviesti 21.2.2024 peliriippuvuudesta mihin et reagoinut. Silti pelaaminen onnistuu 16.3.2024
kerroit ett? et ole saanut yht?k??n s?hk?postia minulta, ja l?hetit siit? kuvankin, miten t?m? on mahdollista kun toimitin todisteet ett? olen l?hett?nyt sinulle useita s?hk?posteja, ja kerroin useasti tukiagentille "koska reagoit s?hk?postiini" h?n sanoi odota vastaamme kyll?.
voin toimittaa kaikista videotodisteet, voin toimittaa kaikista kuvatodisteet mit? ikin? haluatkaan, olen ilmoittanut sinulle useaan otteeseen voin toimittaa kerro toimiva s?hk?postiosoitteesi, sin? sivutat koko ajan t?m?n tosifaktan etk? halua vastaanottaa todisteitani. HUOM todisteet l?hetettiin sinulle minun toimesta JO 19.3 osoitteeseen [email protected] mutta et ole viel?k??n reagoinut siihen s?hk?postiin, etk? vastaa. Vaan edelleen v?it?t ett? et ole saanut minulta yht?k??n s?hk?postia.
miksi gama casino et pysty tehd? itse p??t?ksi? tosi faktojen pohjalta vaan odotan casinogurun p??t?st?? Pyyd?n Nick, jos tapaus ratkaistaan gama casinon turvallisuus indeksi? on laskettava.
he eiv?t halua ratkaista ongelmaa sis?isesti, jos ei olisi casinoguru alustaa t?m?kin tapaus vaan j?isi ratkaisemattomaksi ja n?inkin iso ja t?rke? asia kun peliriippuvuus vaan sivutettaisiin t?ll? kasinolla.
kasinolla on n?in korkea luokitus ja arvosana mutta he eiv?t edes vastaa s?hk?posteihin eiv?tk? ole yhteisty?haluisi ratkaisemaan valitusta muualla kun julkisella foorumilla
jos l?hett?isin sinulle kaikki screenshotit mit? k?vin heid?n chatissa, olisit h?mmentynyt se miten he pompottelevat minua ja v?h?ttelev?t ja j?tt?v?t chattiin 1tunniksi ja 30minuutiksi on mielest?ni naurettavaa ja ei todellakaan vastaa heid?n arvosanaansa.
9.6 arvosana kasinolla mielest?ni sinun pit?isi pysty? paremaan pelaajavalitusten sek? chat ja s?hk?postisi suhteen
Po?to je igra? dostavio dokaz o zahtevu za samoisklju?enje 21.2. putem podr?ke e-po?tom, bi?e nam potrebna dalja istraga ovog slu?aja. Sada ?u va?u ?albu proslediti kolegi Mihalu ( [email protected] ) koji ?e vam od sada pomagati.
?elim vam puno sre?e u re?avanju.
Pozdravi,
Nick
Dear Lola1556 and Gama Casino,
As the player has provided an evidence of requesting for self-exclusion on 21.2. via e-mail support, we will need further investigation of this case. I will now forward your complaint to my colleague Michal ([email protected]) who will be assisting you from now on.
Zdravo Nik, ne samo da sam dostavio dokaze o zahtevu za blokiranje 21.2, ve? io zahtevu za blokiranje 4.2, koji je posebno potvrdio GAMAN CHAT TUKI nakon ?to je istra?io moj slu?aj kao uspe?no isklju?enje, ?to nije bilo. Smatrajte i ovu stvarnu stvar va?nom.
Hi Nick, I not only provided evidence of the 21.2 blocking request, but ALSO the 4.2 blocking request, which was separately confirmed by GAMAN CHAT TUKI after investigating my case as a successful exclusion, which it was not. Consider this real thing also important.
Hei Nick, en ainoastaan toimittanut todisteita 21.2 sulkupyynn?st? vaan MY?S 4.2 sulkupyynn?st? jonka viel? erikseen GAMAN CHAT TUKI vahvisti tutkittuani tapaustani onnistuneeksi pois sulkemiseksi jota t?m? ei kuitenkaan ollut. Pid? t?t? tosi asiaa my?s t?rke?n?.
Moje ime je Michal i ja ?u vam pomo?i u va?em slu?aju. Nadam se da ?emo zajedno do?i do uspe?nog re?enja va?eg problema.
?eleo bih da zatra?im prisustvo predstavnika kazina u ovom razgovoru.
Dragi Gama Casino ,
Da li biste mogli da pru?ite dodatne informacije u vezi sa neuspelim zahtevom za samoisklju?ivanje i razjasnite situaciju? Uglavnom, za?to je podr?ka potvrdila da je zahtev za samoisklju?ivanje zabele?en 4.2., a ovde tvrdite da niste dobili nijedan zahtev do 16.3.?
Hvala unapred.
S po?tovanjem,
Michal
Hello Lola1556,
My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.
I would like to request the presence of a representative from the casino in this conversation.
Dear Gama Casino,
Could you possibly provide additional information regarding the failed self-exclusion request and clarify the situation? Mainly, why did the support confirm that the self-exclusion request was recorded on 4.2., and here you claim you did not receive any request until 16.3.?
1. Zato ?to je samoblokiranje registrovano 4. februara 2024. u kompaniji fun Fusion nv jer sam tra?io u samoblokiranju da me blokiraju iz svih kazina ove kompanije zbog problema sa igrom. ali nakon ?to je Gama po?eo da tvrdi u ?askanju da nemaju nikakve veze sa cat Casino-om, rekli su da su druga kompanija kada sam opovrgao njihovu tvrdnju pru?aju?i sve dokaze da izvinite, prestanite da la?ete, vi ste ista kompanija i ja sam zatra?io 4.2 zabrana svih zabavnih fusion kazina upravo su zatvorili ?askanje govore?i mi da mi vi?e ne poma?u sa mojim problemom.
Nekoliko dana kasnije, ponovo sam do?ao na ?askanje GAMA kazina i nekako je osoba iz slu?be za korisnike primetila da sam tra?io 4.2 blokiranje po prvi put i osoba iz korisni?ke slu?be za ?askanje je potvrdila ?uspe?no smo vas blokirali u 4.2" dok nisam shvatio da sam nagovorio sam sebe u torbu kada sam rekao "nisi blokirao za?to sam uspeo da igram posle 4.2" osoba iz slu?be za korisnike je po?ela da mi govori o tehni?koj gre?ci. Nakon toga, nijedan serviser nije hteo da mi pomogne, rekli su jedan za drugim ?tehni?ka gre?ka" i bombardovan sam od jedne osobe do druge.
2. Napisao sam kao Gama, za?to me nisi blokirao 21.2. Kada sam tra?io da me ponovo blokiraju, Gama je rekao ?nismo primili e-po?tu od vas"
?TO NIJE TA?NO i rekao sam im da sam spreman da isporu?im i JESAM dostavio sve dokaze o tome na njihov mejl, ali oni ne odgovaraju.
3. GAMA kazino tvrdi u ovoj poruci da nisu primili NIKAD e-mail od mene, ?to je la?, mo?ete to videti iznad gde sam tako?e dao dokaz za ovu tvrdnju. Poslao sam im brojne mejlove, ali ne odgovaraju.
4. da sam osvojio od Gama kazina, nikada ne bih dobio svoje dobitke, oni bi ih poni?tili u skladu sa uslovima kori??enja jer sam zatra?io zabranu igre. Drugim re?ima, iskoristili bi me samo za dobro, mo?ete izgubiti, ne mo?ete pobediti. Zaista odgovoran rad kazina sa tako visokim stepenom bezbednosti.
Gama kazino, vratite moj depozit kako bismo mogli da zatvorimo ovu ?albu. ?
1. Because the self-blocking was registered on 4 February 2024 at the fun Fusion nv company because I asked in the self-blocking to block me from all the casinos of this company due to a game problem. but after this Gama started claiming in the chat that they have nothing to do with cat Casino they said they are a different company when I disproved this their claim providing all the evidence that sorry stop lying you are the same company and I have requested a 4.2 ban for all fun fusion casinos they just closed chat telling me that they are no longer helping me with my problem.
A few days later, I came to GAMA casino's chat again and somehow the customer service person noticed that I asked for 4.2 blocking for the first time and the chat customer service person confirmed "we successfully blocked you in 4.2" until I realized that I had talked myself into a bag when I said "you didn't block why I managed to play after 4.2" the customer service person started to tell me about a technical error. After that, no customer service person wanted to help me, they said one after the other "technical error" and I was bombarded from one customer service person to another.
2. I wrote as Gama, why didn't you block me on 21.2. When I asked to be blocked again, Gama said "we didn't receive an email from you"
WHICH IS NOT TRUE and I have told them I am ready to deliver and I DID deliver all the proofs of this to their email but they do not respond.
3. GAMA casino claims in this message thread that they have not received ANY email from me, which is a lie, you can see it above where I also provided proof of this claim. I have sent them numerous emails but they do not respond.
4. if I had won from Gama casino, I would never have received my winnings, they would have invalidated them according to the terms of use because I have requested a game ban. In other words, they would have only used me for good, you can lose, you can't win. Really responsible operation from a casino with such a high security rating.
Gama casino, please refund my deposit so we can close this complaint. ?
1.Koska itsesulku 4.2.2024 kirjattiin fun fusion n.v yrityksess? koska pyysin itsesulussa est?m??n minut kaikilta t?m?n yrityksen kasinoilta pelipngelman takia. mutta t?m?n j?lkeen gama alkoi chatissa v?itt?m??n ett? heill? ei ole mit??n tekemist? cat casinon kanssa he sanoivat he ovat eri yritys, kun kumosin t?m?n heid?n v?itteen toimittaen kaikki todisteet ett? anteeksi lopeta valehtelu olette sama yritys ja olen pyyt?nyt 4.2 estoa kaikille fun fusion kasinoille he sulkivat vain chatin kertoen minulle ett? eiv?t auta minua en??n ongelmassani.
tulin p?ivien kuluttua uudestaan GAMA kasinon chattiin ja kas kumma asiakaspalvelija huomasikin ett? pyysin ensimm?isen kerran 4.2 estoa ja chat asiakaspalvelija vahvisti "suljimme sinut onnistuneesti 4.2" kunnes tajusi puhuneensa itsens? pussiin kun sanoin " ette sulkeneet miksi onnistuin pelaamaan 4.2 j?lkeen" asiakaspalvelija alkoi kertomaan tecnical errorista. T?m?n j?lkeen yksik??n asiakaspalvelija ei halunnut auttaa minua he sanoivat toinen toistensa per??n "tecnical error" ja minua pompoteltiin asiakaspalvelijalta toiselle.
2.Kirjoitin gamalla miksi et sitten est?nyt minua 21.2 kun toistamiseen pyysin estoa, gama ilmoitti "emme saaneet sinulta s?hk?postia"
MIK? EI OLE TOTTA ja olen kertonut olen valmis toimittamaan ja OLENKIN toimittanut t?st? kaikki todisteet heid?n s?hk?postiin mutta he eiv?t vastaa.
3.GAMA casino v?itt?? t?ss? viestiketjussa ett? he eiv?t ole saaneet YHT?K??N s?hk?postia minulta mik? on vale, voit katsoa sen ylh??lt? miss? toimitin t?st? v?itt?m?st? my?s tositteet. Olen l?hett?nyt heille lukuisia s?hk?posteja mutta he eiv?t vastaa.
4. jos olisin voittanut gama casinolta en koskaan olisi saanut voittojani he olisivat mit?t?ineet ne k?ytt?ehtojen mukaisesti koska olen pyyt?nyt peliestoa. Eli he olisivat k?ytt?neet minua vaan hyv?ksi, voit h?vit? et voittaa. Todella vastuullista toimintaa n?in korkean turvallisuusluokituksen saaneelta kasinolta.
Gama casino, palautatko talletukseni niin voimme sulkea t?m?n valituksen. ?
Pregledali smo va?u situaciju i odlu?eno je da vratimo pun iznos depozita na va? balans igre.
Trenutno je va? nalog deblokiran kako bi se omogu?ila povla?enja, dok je mogu?nost igranja i upla?ivanja bila ograni?ena.
Nakon uspe?nog povla?enja, va? nalog ?e biti ponovo zaklju?an.
Izvinjavamo se zbog neprijatnosti.
Da biste podigli sredstva, mora?ete da potvrdite na?in pla?anja koji ?ete koristiti za povla?enje. Da biste potvrdili na?in pla?anja, potrebno je da po?aljete pismo sa tekstom "Povla?enje na (broj va?e kartice) je ispravno kreirano", po?aljite pismo na e-mail odeljenja za verifikaciju: [email protected] .
We have reviewed your situation and it has been decided to refund the full amount of deposits to your game balance.
At the moment your account has been unblocked to allow withdrawals, while the ability to play and make deposits has been restricted.
After a successful withdrawal, your account will be locked again.
We apologize for the inconvenience.
In order to withdraw funds, you will need to confirm your payment method, which you will use for withdrawal. To confirm the payment method, you need to send a letter with the text "Withdrawal to (your card number) is created correctly", send the letter to the verification department e-mail: [email protected].
to je neta?an iznos, iznos treba da bude 775e ne 575e, da li biste mogli da proverite i ispravite, ako prebrojite sve iznose gde pi?e transakcija uspe?na visa/mc, iznos ?e biti 775e.
Hvala puno!
GAMA CASINO! Thank you for your cooperation.
it is an incorrect amount, the amount should be 775e not 575e, could you check it and correct it, if you count all the amounts where it says transaction successful visa/mc, the amount will be 775e.
thanks a lot!
GAMA CASINO! Kiitos yhteisty?st?.
se on virheellinen summa summan kuuluisi olla 775e ei 575e voisitko tarkistaa sen ja korjata, jos lasket kaikki summat jossa lukee tapahtuma onnistunut visa/mc summaksi tulee 775e.
Na va?im snimcima ekrana mo?ete videti samo dva depozita sa uspe?nim statusom, to je transfer od 150 evra i 200 evra. Ostali depoziti imaju status pogre?nog ili bonus depozita.
Vra?ena su vam samo sredstva koja ste deponovali u na?em kazinu, ovaj iznos je iznosio 575, evra, koji je pripisan va?em saldu igre za povla?enje. Kao ?to vidimo, sredstva ste ve? uspe?no povukli i trebalo je da ih ve? dobijete.
On your screenshots you can see only two deposits with a successful status, it is a transfer of 150 euros and 200 euros. The rest of the deposits have the status of erroneous or bonus deposit.
You were returned only the funds that you deposited in our casino, this amount amount amounted to 575, euros, which was credited to your game balance for withdrawal. As we can see, you have already successfully withdrawn the funds and they should have already been received by you.
Drago mi je da ?ujem da je va? problem uspe?no re?en. Sada ?u ?albu ozna?iti kao ?re?enu" u na?em sistemu.
Hvala vam na saradnji i ne ustru?avajte se da kontaktirate na? centar za re?avanje ?albi ako u budu?nosti nai?ete na probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Srda?an pozdrav,
Michal V, www.kpvfaw.com
Dear Lola1556,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.