The player from British Columbia claimed that after depositing 15 and receiving 75 free spins, her balance unexpectedly decreased from 475 to 225 despite her winnings. When she attempted to cash out 1000, her withdrawal was canceled, and she learned she could not withdraw more than tenfold her deposit, which she disputed. The casino had not provided satisfactory explanations regarding the bonus and had ceased communication. The complaint was rejected due to the player's failure to respond to the Complaints Team's inquiries, which had prevented further investigation. After the complaint had been reopened, the Complaint Team has tried to reach out to the casino, however, after numerous attempts, their requests were ignored. This motivated the Complaint Team to close the complaint as unresolved.
British Columbiasta kotoisin oleva pelaaja v?itti, ett? talletettuaan 15 ja saatuaan 75 ilmaispy?r?ytyst? h?nen saldonsa putosi yll?tt?en 475:st? 225:een huolimatta voitoistaan. Kun h?n yritti nostaa 1000, h?nen kotiutuksensa peruutettiin, ja h?n sai tiet??, ettei h?n voinut nostaa enemp?? kuin kymmenen kertaa talletuksensa, mink? h?n kiisti. Kasino ei ollut toimittanut tyydytt?vi? selityksi? bonuksesta ja oli lopettanut yhteydenpidon. Valitus hyl?ttiin, koska pelaaja ei vastannut valitusryhm?n kyselyihin, mik? oli est?nyt jatkotutkimuksen. Kun valitus oli avattu uudelleen, valitustiimi on yritt?nyt tavoittaa kasinoa, mutta useiden yritysten j?lkeen heid?n pyynt?ns? j?tettiin huomiotta. T?m? motivoi valitusryhm?? lopettamaan valituksen ratkaisemattomana.
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