The player from British Columbia claimed that after depositing 15 and receiving 75 free spins, her balance unexpectedly decreased from 475 to 225 despite her winnings. When she attempted to cash out 1000, her withdrawal was canceled, and she learned she could not withdraw more than tenfold her deposit, which she disputed. The casino had not provided satisfactory explanations regarding the bonus and had ceased communication. The complaint was rejected due to the player's failure to respond to the Complaints Team's inquiries, which had prevented further investigation. After the complaint had been reopened, the Complaint Team has tried to reach out to the casino, however, after numerous attempts, their requests were ignored. This motivated the Complaint Team to close the complaint as unresolved.
Spelaren fr?n British Columbia h?vdade att efter att ha satt in 15 och f?tt 75 gratissnurr s? minskade hennes saldo ov?ntat fr?n 475 till 225 trots hennes vinster. N?r hon f?rs?kte ta ut 1000, avbr?ts hennes uttag och hon fick reda p? att hon inte kunde ta ut mer ?n tio g?nger sin ins?ttning, vilket hon bestred. Kasinot hade inte gett tillfredsst?llande f?rklaringar ang?ende bonusen och hade upph?rt med kommunikationen. Klagom?let avslogs p? grund av att spelaren inte svarade p? klagom?lsteamets f?rfr?gningar, vilket hade f?rhindrat ytterligare utredning. Efter att klagom?let hade ?ppnats igen har klagom?lsteamet f?rs?kt n? ut till kasinot, men efter m?nga f?rs?k ignorerades deras f?rfr?gningar. Detta motiverade klagom?lsteamet att avsluta klagom?let som ol?st.
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