26. syyskuuta sain 200% talletusreload-bonuksen, lunasin sen ja talletin 100 €.
Kun bonuksen kierr?tys oli suoritettu, minulla oli 2603€ ja yritin tehd? kotiutusta, mutta pystyin nostamaan vain 2515€, joten tein noston kyseiselle summalle.
29. syyskuuta he l?hettiv?t minulle s?hk?postin, jossa pyydettiin kyc:t? ja laitoin asiakirjat ja samassa s?hk?postissa kysyin, miksi en voi nostaa viimeisi? 88 euroa.
He vastasivat minulle, ett? he kysyisiv?t asiasta asianomaiselta tiimilt?.
En kuule heist? mit??n ennen 10. p?iv??, kun kirjaudun tililleni ja n?en, ett? nosto on peruutettu.
Halusin ottaa yhteytt? live-tukeen, mutta heill? ei ole sellaista, joten se ei ollut mahdollista. Joten l?hetin toisen s?hk?postin, jossa kysyn, miksi en saanut nostoani, ja he vastasivat t?h?n:
Hei, meill? on Standart-menettely valita, satunnaisesti perustuva korkeampi voitto ja pyyt?? shekki pelintarjoajilta.
Jos saamme pelintarjoajilta palautetta, ett? kaikki oli laillista, se maksettiin.
Valinnan tapauksessa et voi poimia uudelleen 12 kuukauden aikana.
Olen ty?nt?nyt shekin ja toivon sen valmistuvan 48 tunnin sis?ll?.
Tein uuden noston ja ajattelin odottaa hetken ja katsoa.
9. lokakuuta l?hetin s?hk?postia ja kysyin uudelleen, mit? tapahtuu.
Saan t?m?n vastauksen:
Hei, koska minulle ilmoitettiin, ett? se todella on komplikaatioosastolla ja tarkistettavana. (Maksu)
Ja sitten peruutus peruutetaan uudelleen.
13. p?iv?n? kysyn heilt? uudelleen ja he vain sanovat, ett? viel? tarkistetaan ja ilmoittavat heti, kun se on valmis.
T?m? on viimeinen kerta, kun he vastasivat s?hk?posteihini.
Nyt eilen, kun kirjaudun sis??n tililleni, nostonni on tietysti peruutettu, mutta ei vain, ett? tilill?ni on my?s 300 euroa v?hemm?n ja tapahtumia tarkasteltaessa on 300 euron tapahtuma, joka on manuaalinen, joten minulla ei ole aavistustakaan mit? se on.
L?hetin heille s?hk?postia ja kyselen t?st?, mutta en vastaa.
Siksi olen t??ll?, eritt?in outo t?m? kasino, enk? tied? mit? tehd?
On the 26th September I got a 200% deposit reload bonus, I claimed it and deposited €100.
After wagering of the bonus was done i had €2603 and i tried to make a withdraw but I could only make a withdraw of €2515 so I made a withdraw for that amount.
On the 29th September they sent me an email asking for kyc and I uploaded the documents and in the same email I asked them why I cant withdraw the last €88.
They answered me that they would ask the relevant team about this.
I dont hear anything from them until the 10th when I login to my account and see that withdraw is cancelled.
I wanted to contact live support but they dont have any so was not possible. So I send another email asking why i didnt get my withdraw, and they answered this:
Hey there, we have a Standart procedure to pick, random based higher wins and request a check from the Game Providers.
If we become the feedback from the Gaming Providers that all was legitime its Paid out.
In the Case of a Selection in that case you cannot picked again for a period of 12 Months again.
I have pushed the Check and hope its done within 48 Hours.
I made a new withdraw and Thought I will wait a while and see.
On the 9th Octover I send email and asked again whats is going on.
I get this answer:
Hey there as i was informed its actually in Complicance Department and under review. (Payout)
And then withdraw get cancelled again.
On the 13th I ask them again and they just says still under review and will inform as soon as compleated.
This is the last time they answered my emails.
Now yesterday when I log in to my account my withdraw have ofcourse been cancelled, but not only that also €300 less in my account and when checking transactions there is a transaction of €300 thats says manual so I have no idea what it is.
I sen them email and asking about this and no answer.
Thats why Im here, very strange this casino and I dont know what to do
Automaattinen k??nn?s:
