26. septembra dobio sam 200% bonus za ponovno punjenje depozita, preuzeo sam ga i deponovao 100 €.
Nakon ?to je ulaganje bonusa obavljeno, imao sam €2603 i poku?ao sam da podignem, ali sam mogao da podignem samo €2515, tako da sam napravio povla?enje za taj iznos.
29. septembra su mi poslali mejl tra?e?i kic i ja sam postavio dokumente iu istom mejlu sam ih pitao za?to ne mogu da podignem poslednjih 88€.
Odgovorili su mi da ?e o tome pitati nadle?ni tim.
Ne ?ujem ni?ta od njih do 10. kada se prijavim na svoj nalog i vidim da je povla?enje poni?teno.
Hteo sam da kontaktiram podr?ku u?ivo, ali oni nemaju, tako da nije bilo mogu?e. Zato sam poslao jo? jedan e-mail sa pitanjem za?to nisam dobio svoje povla?enje, a oni su odgovorili na ovo:
Hej, imamo standardnu proceduru da biramo, nasumi?no zasnovane ve?e pobede i zahtevamo ?ek od dobavlja?a igara.
Ako dobijemo povratne informacije od Provajdera igara da je sve bilo legitimno, ispla?eno je.
U slu?aju selekcije u tom slu?aju ne mo?ete ponovo birati u periodu od 12 meseci.
Pogurao sam ?ek i nadam se da ?e biti zavr?en u roku od 48 sati.
Napravio sam novo povla?enje i mislio sam da ?u sa?ekati neko vreme i videti.
9. oktobra ?aljem e-po?tu i ponovo pitam ?ta se de?ava.
dobijam ovaj odgovor:
Zdravo po?to sam obave?ten da je to zapravo u Odeljenju za komplikacije i na pregledu. (isplata)
A onda se povla?enje ponovo otkazuje.
13. ponovo ih pitam i oni samo ka?u da je jo? uvek u toku i da ?e obavestiti ?im bude zavr?eno.
Ovo je poslednji put da su mi odgovorili na mejlove.
Sada ju?e kada se ulogujem na svoj nalog moje povla?enje je naravno poni?teno, ali ne samo to i 300€ manje na mom nalogu i kada proveravam transakcije postoji transakcija od 300€ to pi?e ru?no tako da nemam pojma ?ta je to.
Poslao sam im e-po?tu i pitao o ovome i bez odgovora.
Zato sam ovde, veoma ?udan ovaj kazino i ne znam ?ta da radim
On the 26th September I got a 200% deposit reload bonus, I claimed it and deposited €100.
After wagering of the bonus was done i had €2603 and i tried to make a withdraw but I could only make a withdraw of €2515 so I made a withdraw for that amount.
On the 29th September they sent me an email asking for kyc and I uploaded the documents and in the same email I asked them why I cant withdraw the last €88.
They answered me that they would ask the relevant team about this.
I dont hear anything from them until the 10th when I login to my account and see that withdraw is cancelled.
I wanted to contact live support but they dont have any so was not possible. So I send another email asking why i didnt get my withdraw, and they answered this:
Hey there, we have a Standart procedure to pick, random based higher wins and request a check from the Game Providers.
If we become the feedback from the Gaming Providers that all was legitime its Paid out.
In the Case of a Selection in that case you cannot picked again for a period of 12 Months again.
I have pushed the Check and hope its done within 48 Hours.
I made a new withdraw and Thought I will wait a while and see.
On the 9th Octover I send email and asked again whats is going on.
I get this answer:
Hey there as i was informed its actually in Complicance Department and under review. (Payout)
And then withdraw get cancelled again.
On the 13th I ask them again and they just says still under review and will inform as soon as compleated.
This is the last time they answered my emails.
Now yesterday when I log in to my account my withdraw have ofcourse been cancelled, but not only that also €300 less in my account and when checking transactions there is a transaction of €300 thats says manual so I have no idea what it is.
I sen them email and asking about this and no answer.
Thats why Im here, very strange this casino and I dont know what to do
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