Hyv? Peter ja damjan071,
Haluamme antaa yksityiskohtaisen selvityksen s??nn?ist?mme ja toimistamme sinun tapauksessasi:
S??nn?n 1.1 soveltaminen:
Bonuksen kierr?tysvaatimusten t?yttymisen j?lkeen rahasi on laskettu 15 euroon ehtojemme kohdan 1.1 mukaisesti. T?m? on normaali k?yt?nt? kaikille pelaajille, jotka k?ytt?v?t Bonus Shopin bonuksia tai muita ilman talletusbonuksia.
S??nn?n 1.2 soveltaminen:
On t?rke?? huomata, ett? kaikki bonuksen kierr?tt?misen aikana saadut voitot ovat my?s bonuksen summan 5-kertaisen enimm?isnostorajan alaisia. T?t? s??nt?? sovelletaan kasinon suojelemiseksi v??rink?yt?kselt?.
Pelin jatkaminen bonusvaatimusten t?ytt?misen j?lkeen:
Kun bonusehdot oli t?ytetty ja varat siirretty oikealle saldolle, pelaaja jatkoi pelaamista. On t?rke?? ymm?rt??, ett? kaikki t?m?n pelin aikana saadut voitot liittyiv?t edelleen bonusehtoihin, koska n?m? varat olivat per?isin bonusohjelmasta. Siksi 5x rajan ylittyess? saldoa tarkistettiin s??nt?jen mukaisesti.
P?ivitykset Bonus Shopiin:
Tarkistamme s??nn?llisesti Bonus Shop -tarjontaamme varmistaaksemme, ett? ne ovat mahdollisimman k?tevi? ja hy?dyllisi? pelaajille. Minimibonuksen korotus 4 euroon toteutettiin yksinkertaistamaan miniminostovaatimusten t?ytt?mist? (4 € x 5 = 20 €). T?m?n muutoksen tarkoituksena on parantaa uusien pelaajien kokemusta.
Ymm?rr?mme, ett? t?m? tilanne on saattanut aiheuttaa tyytym?tt?myytt?, ja haluamme ehdottaa seuraavaa vaihetta valituksesi ratkaisemiseksi:
Kuten olemme aiemmin ilmoittaneet, suosittelemme tekem??n minimitalletuksen, jotta voit pyyt?? k?ytett?viss? olevan summan (15 € bonus + talletuksesi) kotiuttamista.
Haluamme my?s muistuttaa, ett? talletus ei vaadi kierr?tyst?, jos sit? k?ytet??n kotiuttamiseen. N?in ollen voit pyyt?? v?litt?m?sti kotiutusta koko talletuksesi summalle sek? ilman talletusbonusta saaduille voitoille.
Yst?v?llisin terveisin,
IceBet Casino Team
Dear Peter and damjan071,
We would like to provide a detailed explanation of our rules and actions in your case:
Application of Rule 1.1:
After meeting the wagering requirements of the bonus, your funds were reduced to €15, in accordance with Clause 1.1 of our terms. This is standard practice for all players using bonuses from the Bonus Shop or other no-deposit bonuses.
Application of Rule 1.2:
It is important to note that any winnings obtained while wagering a bonus are also subject to the 5x maximum cashout limit of the bonus amount. This rule is applied to protect the casino from abuse.
Continuation of gameplay after completing the bonus requirements:
After the bonus conditions were fulfilled and the funds were transferred to the real balance, the player continued playing. It is important to understand that any winnings gained during this gameplay were still linked to the bonus conditions, as these funds originated from the bonus program. Therefore, when the 5x limit was exceeded, the balance was adjusted in accordance with the rules.
Updates to the Bonus Shop:
We regularly review our Bonus Shop offerings to ensure they are as convenient and beneficial as possible for players. The increase in the minimum bonus amount to €4 was implemented to simplify meeting the minimum withdrawal requirements (€4 x 5 = €20). This change aims to improve the experience for new players.
We understand that this situation might have caused dissatisfaction, and we would like to propose the following step to resolve your complaint:
As we have previously informed, we suggest making a minimum deposit so that you can request the withdrawal of the available amount (€15 bonus + your deposit).
We would also like to remind you that the deposit does not require wagering if it is used for withdrawal. Therefore, you will be able to request a withdrawal immediately for the full amount of your deposit plus the winnings from the no-deposit bonus.
Best regards,
IceBet Casino Team
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