K?ra Peter och damjan071,
Vi vill ge en detaljerad f?rklaring av v?ra regler och ?tg?rder i ditt fall:
Till?mpning av regel 1.1:
Efter att ha uppfyllt oms?ttningskraven f?r bonusen reducerades dina pengar till €15, i enlighet med paragraf 1.1 i v?ra villkor. Detta ?r standardpraxis f?r alla spelare som anv?nder bonusar fr?n bonusbutiken eller andra bonusar utan ins?ttning.
Till?mpning av regel 1.2:
Det ?r viktigt att notera att alla vinster som erh?lls n?r du oms?tter en bonus ocks? ?r f?rem?l f?r 5x maximala utbetalningsgr?nsen f?r bonusbeloppet. Denna regel till?mpas f?r att skydda kasinot fr?n missbruk.
Forts?ttning av spelet efter att ha fullgjort bonuskraven:
Efter att bonusvillkoren var uppfyllda och medlen ?verf?rts till det verkliga saldot, fortsatte spelaren att spela. Det ?r viktigt att f?rst? att eventuella vinster som vunnits under det h?r spelet fortfarande var kopplade till bonusvillkoren, eftersom dessa pengar h?rr?rde fr?n bonusprogrammet. D?rf?r, n?r 5x-gr?nsen ?verskreds, justerades saldot i enlighet med reglerna.
Uppdateringar till bonusbutiken:
Vi granskar regelbundet v?ra Bonus Shop-erbjudanden f?r att s?kerst?lla att de ?r s? bekv?ma och f?rdelaktiga som m?jligt f?r spelare. ?kningen av det l?gsta bonusbeloppet till €4 genomf?rdes f?r att f?renkla uppfyllandet av minimikraven f?r uttag (€4 x 5 = €20). Denna f?r?ndring syftar till att f?rb?ttra upplevelsen f?r nya spelare.
Vi f?rst?r att den h?r situationen kan ha orsakat missn?je, och vi vill f?resl? f?ljande steg f?r att l?sa ditt klagom?l:
Som vi tidigare har informerat om f?resl?r vi att du g?r en minsta ins?ttning s? att du kan beg?ra uttag av det tillg?ngliga beloppet (15 € bonus + din ins?ttning).
Vi vill ocks? p?minna dig om att ins?ttningen inte kr?ver oms?ttning om den anv?nds f?r uttag. D?rf?r kommer du att kunna beg?ra ett uttag omedelbart f?r hela beloppet av din ins?ttning plus vinsterna fr?n bonusen utan ins?ttning.
Med v?nlig h?lsning,
IceBet Casino Team
Dear Peter and damjan071,
We would like to provide a detailed explanation of our rules and actions in your case:
Application of Rule 1.1:
After meeting the wagering requirements of the bonus, your funds were reduced to €15, in accordance with Clause 1.1 of our terms. This is standard practice for all players using bonuses from the Bonus Shop or other no-deposit bonuses.
Application of Rule 1.2:
It is important to note that any winnings obtained while wagering a bonus are also subject to the 5x maximum cashout limit of the bonus amount. This rule is applied to protect the casino from abuse.
Continuation of gameplay after completing the bonus requirements:
After the bonus conditions were fulfilled and the funds were transferred to the real balance, the player continued playing. It is important to understand that any winnings gained during this gameplay were still linked to the bonus conditions, as these funds originated from the bonus program. Therefore, when the 5x limit was exceeded, the balance was adjusted in accordance with the rules.
Updates to the Bonus Shop:
We regularly review our Bonus Shop offerings to ensure they are as convenient and beneficial as possible for players. The increase in the minimum bonus amount to €4 was implemented to simplify meeting the minimum withdrawal requirements (€4 x 5 = €20). This change aims to improve the experience for new players.
We understand that this situation might have caused dissatisfaction, and we would like to propose the following step to resolve your complaint:
As we have previously informed, we suggest making a minimum deposit so that you can request the withdrawal of the available amount (€15 bonus + your deposit).
We would also like to remind you that the deposit does not require wagering if it is used for withdrawal. Therefore, you will be able to request a withdrawal immediately for the full amount of your deposit plus the winnings from the no-deposit bonus.
Best regards,
IceBet Casino Team
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