I have made withdrawal on 20th June of 40000inr on jackpotguru casino and it was processed by jackpotguru on 21 June i received the email from them that my withdrawal was successfully transferred to my bank account and it should be reached to bank within 10 min to 7 working days that me frame but more 7 working days passed still I haven't received my withdrawal then again I contacted their customer support several time and didn't receive proper reply from them then on 30th June i received an email from them that my kyc was stuck at the bank and they are pushing them to proceed bas soon as possible and I should receive my withdrawal in 5 days but more than 11 days again passed but still my withdrawal was not received. I made my withdrawal on 20th June and today is 11 July still I haven't received my withdrawal and the customer support also not reply properly please help.

Hello Abdul2612,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JackpotGuru Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is fully verified on 3rd June . I didn't used any bonus all real cash. Last talk with customer support today regarding the withdrawal

Thank you Abdul2612 for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Abdul2612,

I've just reviewed your case and am sorry to hear about your concerns. I will try to help you by contacting the casino.

Dear JackpotGuru Casino, I'd like to invite you to join this conversation and participate in the resolution of the complaint. Could you provide any specific reason for why the player has been experiencing problems with the withdrawal of his winnings?

Regards,

Natalia

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi Abdul2612,

I've received a confirmation from the casino representative that your winnings were paid out to you on 04/07/2022. Could you please inform me if you have already received them or not? I'll set the timer for 7 days, please keep in touch with me within the set time frame.

I'm looking forward to hearing good news from you!

Best regards,

Natalia

Yes I have received my withdrawal .

Dear Abdul2612,

Thank you for your reply! I'm happy to hear that your issue has been finally resolved to your satisfaction, therefore I will now close your complaint as resolved.

We appreciate that you've used our complaints resolution center. I hope that you won't run into any issues in the future, but in case of any problems with online casinos always feel free to contact us and we will try our best to help you!

Best regards,

Natalia