Hi there,

I joined Lucky Bar Casino in Nov 2020 when it had a much better reputation on this site and seemed to be licensed (I see now that it is actively faking a license). I had some successful and quick withdrawals from them back then.

Unfortunately I am now waiting almost a month since my last withdrawal from them was processed and "paid" (according to a confirmatory email) and have received nothing. They responded to my initial enquiry saying it could take up to 9 working days but it has now been 20 working days and they have stopped responding to my polite enquiries about what's happening.

I raised a complaint with them over another issue but it has nothing to do with this withdrawal and I have been absolutely polite and reasonable at all times so I don't think that has anything to do with the delay. I am just worried they have stopped paying all players altogether and I will never see my money.

Dear hfmonths,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi there, thanks for your response.

My account is fully verified. The withdrawal has been approved, processed, and "paid" according to an auto-email they send when they process it. But this "paid" claim came on 7 September and no funds have been received.

I don't know for absolute certain whether they have really "paid" anything so I am not sure where the delay is occurring, but when I emailed on 15 Sep to ask about what was happening they said "it can take time to process, it should be with you early next week" (even though I had had an email saying it was already "processed" and "paid") which suggests they are the ones delaying it rather than any bank problem. Otherwise I think they would have said something like "we paid this on X date, it's not our problem".

Like I say, I have requested withdrawals here before (late 2020) and I have received the money within a couple of days of receving that very same "paid" email. But this time, nothing.

Thank you very much, hfmonths, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello hfmonths!

I will take care of your complaint from now on. I would like to invite representatives of Lucky Bar Casino into this complaint in order to help us resolve the withdrawal issue.

We would like to ask the Lucky Bar Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi, a spark of hope here as they did email me a few days ago to ask for my bank details again.

If I actually receive the funds I will of course let you know.

Hello

Sorry for the late replay:

I checked this case and money was transfered more then 10 days ago.

We encountered some serious delays with our payment processor, but

the moeny should be already there for now.

Thank you

James

I am pleased that the casino has responded, but there is no sign of the money so far.

My bank details were definitely correct and there can't be a currency issue as it's GBP going to a GBP account.

Dear hfmonths,

Unfortunately, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place. Please be patient, and let us know if there is anything new.

Hello, hfmonths

Do you have any news about the withdrawal? Please let us know.

I have not heard anything more from the casino since last week when they said they would check with their bank.

Oh and, to be clear, I haven't received the money! Thanks for checking

Hello, hfmonths

I am sorry for the late reply. If the payment still hasn’t arrived, the next step will be to prove you haven’t received any money from the casino. Please let us have a look at a relevant bank statement that would show that you haven’t received the money from the casino. My email is [email protected]. Alternatively, you can post it here.

Best regards, Tomas

Hi, happy to do that in due course if still needed.

However the casino emailed me at end of last week saying the payment had been returned to them. They didn't know why. I offered to give them details for a different bank account, no response to this as yet.

Hello everyone.

I would like Lucky Bar Casino to comment on the situation. Do you have more information now as, why the payment has been returned to you? Do you have any suggestions on how to proceed with hfmonths’ withdrawal? Thank you.

Awesome news, hfmonths! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.