Hyv? Lucky Whale Casino,
Kiitos vastauksestasi. Ymm?rr?n uusien kasinoiden kohtaamat vaikeudet ja tied?n, ett? viestint? ei aina yll? ihanteelliselle tasolle. Kuten mink? tahansa muun kasinon kohdalla, odotimme kuitenkin teilt? nopeita vastauksia sek? asiakkaillenne ett? tarvittaessa my?s meille. Ymm?rr?n t?ysin, ett? tilanteeseen vaikuttaneet tekij?t eiv?t olleet t?ysin teid?n hallinnassanne, ja on ymm?rrett?v??, ett? tiettyjen pelaajien pelattavuuteen liittyv?t huolenaiheet on tarkistettava pelin tarjoajan kanssa. Tehokas viestint? asiakkaidesi kanssa on kuitenkin v?ltt?m?t?nt?. Toivon edelleen, ett? parannatte t?t? osa-aluetta tulevaisuudessa.
T?m?n sanottuani olen iloinen voidessani todeta, ett? ensisijainen huolenaihe, pelaajien oikeutettujen voittojen jakaminen, on ratkaistu onnistuneesti. Koska tavoitteemme on auttaa ratkaisemaan kaikki pelaajien valitukset, jos mahdollista, huolimatta siit?, ett? k?sittely kesti ep?miellytt?v?n kauan, olen iloinen, ett? pelaaja on saanut voittonsa, eik? t?t? tapausta voida en?? luokitella ratkaisemattomaksi. Pelaajan harkinnassa on, miten h?n arvioi k?ytt?kokemustaan.
Hyv? andandjonnyx,
Olen samaa mielt? kanssasi siit?, ett? kasinotiimin toiminta t?ss? tilanteessa ei ollut parasta mahdollista, mutta mielest?ni kasinotiimin selitys olosuhteista on ymm?rrett?v?. Nyt kun p??ongelma on ratkaistu ja olet saanut voittosi, sopisiko minun merkit? se sellaiseksi? Voit j?tt?? k?ytt?j?arvostelun kasinosta mill? tahansa parhaaksi katsomallasi tavalla.
Dear Lucky Whale Casino,
Thank you for your response. I understand the difficulties faced by new casinos and recognize that, at times, communication may not reach the ideal standard; however, like with any other casino, we anticipated timely responses from you to both your customers and, if needed, us as well. I completely appreciate that the factors affecting the situation were not entirely within your control, and it is understandable that any concerns regarding the gameplay of specific players need to be verified with the game provider; nonetheless, effective communication with your customers is essential. I remain hopeful that you will enhance this aspect moving forward.
With that said, I am pleased to note that the primary concern, the distribution of the players' rightful winnings, has been successfully addressed. As our goal is to help resolve any player complaint, if possible, despite the non-ideal time this took, I'm glad the player has received their winnings, and as such, this case cannot be classified as unresolved anymore. It is at the player's discretion how they will rate their user experience.
Dear andandjonnyx,
I can agree with you that the handling of this situation by the casino team was not at its best, but I think the casino team's explanation of the circumstances is understandable. Now that the main problem has been resolved, and you received your winnings, would it be alright for me to mark it as such? You are welcome to leave a user review for the casino in whatever manner you see fit.
Automaattinen k??nn?s:
