Dragi kazino Sre?ni kit,
Hvala vam na odgovoru. Razumem te?ko?e sa kojima se suo?avaju novi kazina i prepoznajem da komunikacija ponekad ne dosti?e idealan standard; me?utim, kao i sa bilo kojim drugim kazinom, o?ekivali smo blagovremene odgovore od vas i va?im klijentima, a po potrebi i nama. U potpunosti razumem da faktori koji su uticali na situaciju nisu bili u potpunosti pod va?om kontrolom i razumljivo je da svaku zabrinutost u vezi sa igrom odre?enih igra?a treba proveriti sa dobavlja?em igre; ipak, efikasna komunikacija sa va?im klijentima je neophodna. I dalje se nadam da ?ete unaprediti ovaj aspekt u budu?nosti.
Uz to re?eno, sa zadovoljstvom mogu da primetim da je primarni problem, raspodela zakonitih dobitaka igra?a, uspe?no re?en. Po?to je na? cilj da pomognemo u re?avanju svake ?albe igra?a, ako je mogu?e, uprkos neidealnom vremenu koje je to zahtevalo, drago mi je ?to je igra? primio svoj dobitak i kao takav, ovaj slu?aj se vi?e ne mo?e klasifikovati kao nere?en. Na igra?evom je naho?enju kako ?e oceniti svoje korisni?ko iskustvo.
Dragi andandjonnyx,
Sla?em se sa vama da postupanje tima kazina u ovoj situaciji nije bilo najbolje, ali mislim da je obja?njenje okolnosti od strane tima kazina razumljivo. Sada kada je glavni problem re?en i kada ste primili svoj dobitak, da li bi bilo u redu da to tako i ozna?im? Slobodno mo?ete ostaviti korisni?ku recenziju za kazino na bilo koji na?in koji smatrate prikladnim.
Dear Lucky Whale Casino,
Thank you for your response. I understand the difficulties faced by new casinos and recognize that, at times, communication may not reach the ideal standard; however, like with any other casino, we anticipated timely responses from you to both your customers and, if needed, us as well. I completely appreciate that the factors affecting the situation were not entirely within your control, and it is understandable that any concerns regarding the gameplay of specific players need to be verified with the game provider; nonetheless, effective communication with your customers is essential. I remain hopeful that you will enhance this aspect moving forward.
With that said, I am pleased to note that the primary concern, the distribution of the players' rightful winnings, has been successfully addressed. As our goal is to help resolve any player complaint, if possible, despite the non-ideal time this took, I'm glad the player has received their winnings, and as such, this case cannot be classified as unresolved anymore. It is at the player's discretion how they will rate their user experience.
Dear andandjonnyx,
I can agree with you that the handling of this situation by the casino team was not at its best, but I think the casino team's explanation of the circumstances is understandable. Now that the main problem has been resolved, and you received your winnings, would it be alright for me to mark it as such? You are welcome to leave a user review for the casino in whatever manner you see fit.
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