Ep?m??r?isen sanamuodon k?ytt? ja manipulointi Luckywilds-kasinon laillisen pelaajan voittojen kanssa
Pelasin Luckywilds-kasinolla heid?n bonuksellaan. Nostettuani 665 euroa, sain kasinolta seuraavan viestin:
" Otamme sinuun yhteytt? Luckywildsin asiakastuesta.
Olen saanut vahvistuksen asianomaiselta osastolta, ja he n?ytt?v?t takavarikoneen voittosi, koska ilmeisesti et noudattanut kasinon bonuss??nt?j?.
Kasinon tulkinnan mukaan p?tee seuraava s??nt?:
"Bonuksen aktivointi ja pelaaminen tarkoittavat, ett? hyv?ksyt bonusk?yt?nt?mme. K?yt?nn?ss?mme panostusosuuden alla sanotaan selv?sti, ett? kaikissa peleiss?, joissa on bonus"ostoominaisuus", on 0 %:n panos. T?m?n peliryhm?n panostaminen voi johtaa sek? bonusrahan ett? bonuksesta kertyneen voiton takavarikointiin. "
Nyt voisi olettaa, ett? bonusominaisuuden ostaminen on kielletty? pelatessasi bonuksella. T?ss? on kuitenkin ongelma: Luckywilds-kasinon omituisen logiikan mukaan pelien pelaaminen, jotka sis?lt?v?t vain ominaisuuden, on my?s kielletty?. Sinun ei tarvitse k?ytt?? ominaisuutta; Pelk?st??n kolikkopelin pelaaminen johtaa v?ist?m?tt? voittojesi (kaikkien) menett?miseen.
Minusta t?m? s??nt? on parhaimmillaankin ep?m??r?inen. Itse asiassa se n?ytt?? olevan mekanismi, joka on suunniteltu ep?oikeudenmukaisesti ottamaan pois laillisesti ansaitut voitot pelaajilta (sadoissa kolikkopeleiss? on nyky??n bonusostoominaisuus).
Toivon, ett? kasino voi tunnustaa sen tosiasian, etten ole koskaan ostanut bonusostoominaisuutta (en edes kerran). Pelk?st??n sellaisen pelin pelaaminen, joka sis?lt?? ominaisuuden vaihtoehtona – ei mielest?ni saa johtaa voittoni takavarikointiin. Minusta n?ytt?? selv?lt?, ett? jos he p??tt?v?t toisin, heill? saattaa olla taka-ajatuksia (vaikka toivon silti, ett? t?m? on vain v??rink?sitys ja saan lopulta oikeutetusti ansaitsemani voitot).
Use of vague wording and manipulation with legitimate player’s winning by Luckywilds casino
I played at the Luckywilds casino using their bonus. After I withdrew 665 euros, I received the following message from the casino:
"We are contacting you from Luckywilds customer support.
I have received confirmation from the relevant department, and they seem to have confiscated your winnings because, apparently, you did not comply with the casino's bonus rules.
According to the casino's interpretation, the following rule applies:
"Bonus activation and play imply your agreement with our bonus policy. In our policy, under 'Wagering contribution,' it is clearly stated that any game with a bonus 'buy feature' has a 0% contribution. Wagering on this group of games can result in the confiscation of both the bonus money and any winnings generated from the bonus."
Now, one might assume that what is prohibited is purchasing a bonus feature while playing with the bonus. However, here is the issue: According to Luckywilds casino's peculiar logic, playing games that merely contain the feature is also prohibited. You don't have to use the feature; just playing the slot itself will inevitably lead to the forfeiture of your winnings (all of them).
I find this rule to be, at best, vague. In fact, it appears to be a mechanism designed to unjustly take away legitimately earned winnings from players (hundreds of slots today contain Bonus buy feature).
I hope that the casino can acknowledge the fact that I never engaged in buying bonus buy feature (not even once). Simply playing a game that contains the feature as an option - should not, in my opinion, result in the confiscation of my winnings. It seems evident to me that if they decide otherwise, they might have ulterior motives in mind (although I still hope this is merely a misunderstanding, and I will eventually receive the winnings I rightfully earned)."
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