Anv?ndning av vaga formuleringar och manipulation med legitima spelares vinster av Luckywilds casino
Jag spelade p? Luckywilds casino med deras bonus. Efter att jag tagit ut 665 euro fick jag f?ljande meddelande fr?n kasinot:
" Vi kontaktar dig fr?n Luckywilds kundsupport.
Jag har f?tt bekr?ftelse fr?n ber?rd avdelning, och de verkar ha beslagtagit dina vinster eftersom du tydligen inte f?ljt casinots bonusregler.
Enligt casinots tolkning g?ller f?ljande regel:
"Bonusaktivering och spel inneb?r att du samtycker till v?r bonuspolicy. I v?r policy, under "Oms?ttningsbidrag", st?r det tydligt att alla spel med en bonus "k?pfunktion" har ett bidrag p? 0 %. Oms?ttning p? denna grupp av spel kan resultera i att b?de bonuspengarna och eventuella vinster som genererats fr?n bonusen konfiskeras.
Nu kan man anta att det som ?r f?rbjudet ?r att k?pa en bonusfunktion n?r man spelar med bonusen. Men h?r ?r problemet: Enligt Luckywilds casinos speciella logik ?r det ocks? f?rbjudet att spela spel som bara inneh?ller funktionen. Du beh?ver inte anv?nda funktionen; att bara spela sj?lva sloten kommer oundvikligen att leda till att dina vinster (alla).
Jag tycker att denna regel i b?sta fall ?r vag. Faktum ?r att det verkar vara en mekanism utformad f?r att or?ttvist ta bort lagligt intj?nade vinster fr?n spelare (hundratals slots idag inneh?ller bonusk?pfunktion).
Jag hoppas att kasinot kan erk?nna det faktum att jag aldrig ?gnat mig ?t att k?pa bonusk?pfunktion (inte ens en g?ng). Att helt enkelt spela ett spel som inneh?ller funktionen som ett alternativ – borde enligt min mening inte leda till att mina vinster konfiskeras. Det verkar uppenbart f?r mig att om de best?mmer sig annorlunda kan de ha baktankar i ?tanke (?ven om jag fortfarande hoppas att detta bara ?r ett missf?rst?nd och att jag s? sm?ningom kommer att f? de vinster jag med r?tta tj?nat)."
Use of vague wording and manipulation with legitimate player’s winning by Luckywilds casino
I played at the Luckywilds casino using their bonus. After I withdrew 665 euros, I received the following message from the casino:
"We are contacting you from Luckywilds customer support.
I have received confirmation from the relevant department, and they seem to have confiscated your winnings because, apparently, you did not comply with the casino's bonus rules.
According to the casino's interpretation, the following rule applies:
"Bonus activation and play imply your agreement with our bonus policy. In our policy, under 'Wagering contribution,' it is clearly stated that any game with a bonus 'buy feature' has a 0% contribution. Wagering on this group of games can result in the confiscation of both the bonus money and any winnings generated from the bonus."
Now, one might assume that what is prohibited is purchasing a bonus feature while playing with the bonus. However, here is the issue: According to Luckywilds casino's peculiar logic, playing games that merely contain the feature is also prohibited. You don't have to use the feature; just playing the slot itself will inevitably lead to the forfeiture of your winnings (all of them).
I find this rule to be, at best, vague. In fact, it appears to be a mechanism designed to unjustly take away legitimately earned winnings from players (hundreds of slots today contain Bonus buy feature).
I hope that the casino can acknowledge the fact that I never engaged in buying bonus buy feature (not even once). Simply playing a game that contains the feature as an option - should not, in my opinion, result in the confiscation of my winnings. It seems evident to me that if they decide otherwise, they might have ulterior motives in mind (although I still hope this is merely a misunderstanding, and I will eventually receive the winnings I rightfully earned)."
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