Hyv? T2424,
Paljon kiitoksia valituksen l?hett?misest?. Ik?v? kuulla ongelmastasi. Olen tarkistanut kasinon s??nn?t ja ehdot, ja l?ysin t?m?nhttps://luckyelfcasino.com/terms-and-conditions :
"Kolmannen osapuolen maksujen k?ytt? on kielletty. Talletuksia saa tehd? vain pankkitililt?, pankkikorteilta, e-lompakoista tai muista maksutavoista, jotka on rekister?ity omiin nimiin. Jos toteamme turvatarkastuksissa, ett? olet rikkonut t?t? ehtoa, voittosi takavarikoidaan ja alkuper?inen talletus palautetaan maksutilin omistajalle. Yritys ei ole vastuussa kolmannen osapuolen tileilt? talletetuista varoista."
Tarkista lis?ksi Reilun uhkapelin Codex for Players http://www.kpvfaw.com/fair-gambling-codex-for-players :
"Maksut
Talletuksiin ja kotiutuksiin tulee k?ytt?? vain omissa nimiss?si olevia pankkitilej? ja luottokortteja. Jos et tee t?t?, saatat joutua vaikeuksiin yritt?ess?si tehd? nostoa. T?m? s??nt? on enimm?kseen k?yt?ss? luottokorttien v??rink?yt?n est?miseksi ja my?s kansainv?listen rahanpesun vastaisten s??nn?sten vuoksi."
Ymm?rr?, ett? t?t? s??nt?? on rikottu. Kasinot saattavat sallia joitain poikkeuksia tallettaessaan tai nostettaessa varoja yhteisell? kortilla tai t?st? mahdollisuudesta ilmoitetaan etuk?teen. Teknisesti on eritt?in vaikeaa tarkistaa, kuka on maksutavan omistaja talletusvaiheessa. T?m? voidaan tarkistaa vain tilin tarkistuksen yhteydess?, joka yleens? tehd??n nostoa pyydett?ess?. Siksi on pelaajan vastuulla k?ytt?? vain sallittuja maksutapoja.
Jos et pysty todistamaan, ett? olet maksutavan laillinen omistaja, etk? ole saanut kasinolta hyv?ksynt??, joka sallii sinun k?ytt?? kolmannen osapuolen maksutapaa, emme valitettavasti voi tehd? paljon. sin?.
Kiitos jo etuk?teen vastauksestasi ja ymm?rryksest?si.
Parhain terveisin,
Tomas
Dear T2424,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions of the casino, and this is what I found https://luckyelfcasino.com/terms-and-conditions:
"Using third party payments is prohibited . You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts."
Furthermore, please check our Fair Gambling Codex for Players http://www.kpvfaw.com/fair-gambling-codex-for-players:
"Payments
For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."
Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.
If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.
Thank you very much in advance for your reply and understanding.
Best regards,
Tomas
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