B?sta T2424,
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om ditt problem. Jag har kollat casinots villkor och det h?r ?r vad jag hittadehttps://luckyelfcasino.com/terms-and-conditions :
"Det ?r f?rbjudet att anv?nda tredje parts betalningar. Du m?ste endast g?ra ins?ttningar fr?n ett bankkonto, bankkort, e-pl?nb?cker eller andra betalningsmetoder som ?r registrerade i ditt eget namn. Om vi under s?kerhetskontrollerna fastst?ller att du har brutit mot detta villkor, dina vinster kommer att konfiskeras och den ursprungliga ins?ttningen kommer att returneras till ?garen av betalningskontot. F?retaget ansvarar inte f?r de f?rlorade medel som s?tts in fr?n tredje parts konton.
Dessutom, v?nligen kontrollera v?r Fair Gambling Codex f?r spelare http://www.kpvfaw.com/fair-gambling-codex-for-players :
"Betalningar
F?r ins?ttningar och uttag b?r du endast anv?nda bankkonton och kreditkort i ditt eget namn. Om du inte g?r detta kan du f? problem n?r du f?rs?ker g?ra ett uttag. Denna regel ?r mestadels p? plats f?r att f?rhindra missbruk av kreditkort och ?ven p? grund av internationella regler mot penningtv?tt."
V?nligen f?rst? att denna regel har brutits. Vissa undantag kan till?tas av kasinon n?r de s?tter in eller tar ut pengar med ett gemensamt kort eller s? kommuniceras denna m?jlighet i f?rv?g. Tekniskt sett ?r det mycket sv?rt att kontrollera vem som ?r ?gare till betalningsmetoden vid ins?ttningsstadiet. Detta kan endast kontrolleras under kontoverifieringen, vilket vanligtvis g?rs n?r ett uttag beg?rs. D?rf?r ?r det en spelares ansvar att endast anv?nda till?tna betalningsmetoder.
Om du inte kan bevisa att du ?r en legitim ?gare av betalningsmetoden och du inte har f?tt godk?nnande fr?n kasinot som till?ter dig att anv?nda en tredje parts betalningsmetod, ?r jag r?dd att det inte finns mycket vi kan g?ra f?r du.
Tack s? mycket p? f?rhand f?r ditt svar och din f?rst?else.
V?nliga h?lsningar,
Tomas
Dear T2424,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions of the casino, and this is what I found https://luckyelfcasino.com/terms-and-conditions:
"Using third party payments is prohibited . You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts."
Furthermore, please check our Fair Gambling Codex for Players http://www.kpvfaw.com/fair-gambling-codex-for-players:
"Payments
For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."
Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.
If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.
Thank you very much in advance for your reply and understanding.
Best regards,
Tomas
Redigerad av en administrat?r p? Casino Guru
Automatiskt ?versatt:
