Hyv? Easy2,
Paljon kiitoksia t?m?n valituksen l?hett?misest?. Ik?v? kuulla ongelmastasi. Sallikaa minun esitt?? sinulle muutama kysymys varmistaakseni, ett? ymm?rr?n tilanteesi t?ysin.
Oletko saanut selityst? sille, miksi kotiuksesi palautettiin kasinotilillesi? Johtuiko se teknisest? ongelmasta vai oliko siihen jokin muu syy?
Oletko ker?nnyt voittosi aktiivisella bonuksella vai ilman?
Ymm?rsink? oikein, ett? l?p?isit t?yden KYC-vahvistuksen?
Toivon, ett? voimme auttaa sinua ratkaisemaan t?m?n ongelman mahdollisimman pian. Kiitos etuk?teen vastauksestasi.
Parhain terveisin
Veronika
Dear Easy2,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you received any explanation as to why your withdrawal was returned to your casino account? Was it due to a technical issue, or was there some other reason for it?
Have you accumulated your winnings with or without an active bonus?
Do I understand correctly that you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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