The first time I requested a withdrawal, I entered the wrong IBAN. I can't go in to correct it, because the fields with the account number are locked. I've explained my problem countless times, but it's as if I'm running in circles.. Every time the withdrawal gets cancelled, I get the same reply, telling me to correct the IBAN. I can't use Mifinity, and withdrawals to credit cards are cancelled. They've also asked me to send the IBAN and account number, but nothing happens. They are friendly and always provide nice answers.

Best regards, Marjun

F?rste gang jeg anmodede om en udbetalning skrev jeg forkert IBAN. Jeg kan ikke komme ind for at rette det, fordi felterne med kontonummeret er fastl?st. Jeg har forklaret mit problem utallige gang, men det er som om det hele k?rer i ring.. Hver eneste gang udbetalningen bliver annulleret f?r jeg samme svar, at jeg skal rette IBAN. Mifinity kan jeg ikke bruge og udbetalning til kreditkort bliver annulleret. Jeg er ogs? blevet bedt om at sende IBAN og kontonummer, men der sker alligevel ikke noget. De er venlige og kommer altid med p?ne svar.

mvh Marjun

Dear fbdknphth7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account was successfully verified previously? Is updating your payment details the only obstacle between you and your winnings?

If there's any relevant communication, please forward it to [email protected].

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

my account is verified. I have previously received 2 payouts, despite the incorrect bank details. It is my bank details that prevent the payment

min konto er bekr?ftet. Jeg har tidligere modtaget 2 udbetalninger, p? trods af de forkerte bankoplysninger. Det er mine bankoplysninger der forhindrer udbetalningen

Could you please clarify if I understood correctly that you received two previous payments even if the IBAN was incorrect? Which exact bank details are incorrect?

I have just been told that work is being done. Sorry to say it, but I have a bit of a hard time believing that my problem is being worked on. This started in Nov/Dec last year, when I had to have some money paid out. Now I have been trying to get a payment for a month.

etc. Marjun

Jeg har lige f?et at vide ,at der bliver arbejedet. Undskyld jeg siger det, men jeg har lidt sv?rt ved at tro p?, at der biver arbejdet p? mit problem. Det her startede i nov/des sidste ?r, hvor jeg skulle have nogle penge udbetalt. Nu har jeg pr?vet at f? en udbetalning i en m?ned.

mvh Marjun

now I'm a little excited what's going on?

nu er jeg lidt sp?ndt p?, hvad der sker?

Hello fbdknphth7,

We hope this message finds you well. First and foremost, please accept our sincerest apologies for the inconvenience you've experienced with your withdrawal request. We also apologize for answering you in English.

We understand how frustrating it can be when you encounter difficulties in accessing your funds. The issue you're facing is a result of technical problems, which we are diligently addressing.

We want to assure you that a dedicated team is actively working on resolving this matter, and we are committed to ensuring that you receive your funds as soon as possible. Your satisfaction is of the utmost importance to us, and we deeply regret any inconvenience this situation has caused you.

Once again, we apologize for any frustration this may have caused and thank you for your patience and understanding as we work to resolve this issue. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.

Sincerely, Maneki Casino 

Thank you very much, Maneki Casino Team, for your assistance. Is there anything else needed from the player in order to investigate? Please let us know.

Hello Petronela and fbdknphth7,

We apologize for the delay in response.

We can confirm that the manual withdrawal was processed and sent to one of the payment methods that the player chose. The funds should arrive within the next 5-7 days.

We would like to express our gratitude for the cooperation and understanding that were shown reading this matter. If there are still extra questions, please feel free to reach us again, we're ready to help. 

Sincerely, Maneki Casino 

I am very grateful for all the help and the professional way the case was handled. Thank you both very much.

Yours sincerely

Marjun

Jeg er meget taknemlig for al hj?lpen og den proffesionelle m?de sagen blev behandlet p?. Tusind tak begge to.

med venlig hilsen

Marjun

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, fbdknphth7, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

www.kpvfaw.com

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Player's additional comments:

Sagen er alligevel ikke helt l?st. Jeg skulle f? en udbetalning igennem Jeton, men der er problemer med den manuelle overf?rsel.

Hello Marjun,

As per the relevant department, there's a payment system error with manual sendings via Jeton, however, they are doing the best they can to have this resolved. 

You may opt to wait for funds or maybe choose another method:

Skrill user's email connected with account

Neteller user's email connected with account

Pay4Fun user's email connected with account

Mifinity Account number

Ecopayz Account number

In case if any questions, feel free to contact our Customer Support.

I'm sorry to hear that your problem was still not resolved. It seems, once again, that the error is with the payment provider, not with the casino. This may be caused by your geolocation. Could you please advise if you prefer to wait for the issue with Jeton to be fixed, with an unknown time frame, or if you wish to choose a different payment method?

I have now received the money into my Jeton account. So all right. Thanks.

Nu har jeg f?et pengene ind p? min Jeton konto. S? alt i orden. Tak.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, fbdknphth7, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

www.kpvfaw.com