Hello, my complaint is that I have an account with mystake but I cannot verify it because I am underage. Now it won't let me do it again since one of my parents agreed to do this and put their ID number. What can be done or how long do I have to wait for it to be facilitated and be able to put the ID number?

Hola mi queja es de que tengo una cuenta en mystake pero no puedo verificarla porque soy menor de edad y ahora no me deja hacerlo devuelta ya que tengo uno de mis papas que accedió a hacer estoy y poner su dni ?que se puede hacer o cuanto tiempo tengo que esperar para que se facilite y pueda poner el dni ?

Dear leonardomonteiro3520,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that no online casino accepts underaged players and this one is not an exception (https://mystake.bet/):

"We accept strictly adult Players (the minimal age is 18) and Players who have reached the age specified by the jurisdiction of Player’s place of residence as eligible for online gaming. It is the Player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling."

I am afraid that you will not be able to verify your account and no casino would accept documents from someone else. I can only recommend that you refrain from creating accounts in online casinos if you are a minor. There are better and safer ways to spend your free time at your age.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

But can't you notify me so that they allow me to make the account by changing the data so that it is my parents' and not mine?

Pero no se puede avisar para que me permitan hacer la cuenta cambiando los datos para que sea los de mis papas y no los míos?

1- they told me to open the account they let me put my ID number

2- they let me deposit money

3- How do I withdraw the money that I have already invested?

4- At no time did they tell me that I had to be of legal age

1- me dijeron abrir la cuenta me dejaron poner mi número de dni

2- me dejaron ingresar dinero

3- Como hago para retirar el dinero que ya invertí

4- En ningún momento me dijeron que tenía que ser mayor de edad

Thank you for your reply. Please note that by registering you confirm that you have read all T&Cs and you also must check the option you are over 18 before you finish the registration. Please, see here:

Unfortunately, no casino will change all credentials post-registration, especially in a case like this where you confirmed you were over 18. That is not how it works in online casinos and each player must create an account in their own name and it is their responsibility to follow the necessary rules. Online gambling (or gambling overall) is prohibited everywhere for underaged individuals and there is nothing we can do about it. I can only recommend that you stop creating accounts in online gambling establishments until you reach the required age. I am afraid that we are not able to assist you further, but you can always contact the casino's licensing authority as they have more tools and options to help.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.