Terrible, they demand many unusual requirements on other platforms under the pretext of "legislation" but without specifying which ... I have been with the procedure for more than a month and they ask me for the documents again and it really is a low amount, it is not worth it his service, plus I lost a lot more than I earned.

If all this information and documents are really essential, they should ask for them from the beginning to register and make deposits, but of course as they are complicated, they do not apply it, since no one would register under these conditions.

Pésimo, exigen muchos requisitos inusuales en otras plataformas con el pretexto de "la legislación" pero sin especificar cual... llevo mas de un mes con el tramite y me vuelven a pedir los documentos y realmente es una cantidad baja, no vale la pena su servicio, ademas que perdí mucho mas de lo que gane.

Si en verdad es indispensable toda esa información y documentos, deberían de pedirlos desde un principio para registrarse y hacer depósitos, pero claro como son complicados no lo aplican, puesto que nadie se registraría con esas condiciones. 

Dear Luis,

Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. Also, I would like to emphasize that KYC is not limited by any minimum amount of a withdrawal. If you wish to receive your winnings, I’d suggest to cooperate fully with the casino.

I am sorry I couldn’t help you more in this case. Thank you very much for your understanding. If there is anything else, I could do for you regarding this issue, please do not hesitate to contact me, otherwise I will be forced to reject your complaint.

Best regards,

Petronela

Dear Luis,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.