Hi, I also want to add some informations, I asked them why they add so many other conditions after my last email, heres the answer:

Dear Sandra V***,

Thank you for your message.

We understand that the additional document request may seem unexpected.

Our message on June 19th referred only to your initial submission.

However, following your formal complaint, your case now falls under

enhanced verification, which requires a broader set of documents — as

part of our legal obligations under international KYC and AML

regulations.

Please note: not all documents need to be notarized — only those without

official certification (such as the apostille for your passport).

Kind regards,

OSH Casino

I am telling you, I dont feel confortable providind that much informations, they already have so much informations they could stole my identity. I also feel the approach punitive, like because I made a complaint to you, I have to provide more documents. I am almost resigned I wont have my money...

Thank you for helping me

Hello sandravurpillot1,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you, its ok for me. I Will wait for your answers. Feel free to ask me more details if needed.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you very much for your help. Have a nice day.

Dear sandravurpillot1,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a OshCasino representative to join this conversation and participate in resolving this complaint.

Dear OshCasino,

Could you comment on the situation?

Thank you in advance for providing the information.