Dear Наталия,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Have you accumulated your winnings with or without an active bonus? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My account has been verified for a long time. I can't know if it's only to my account. I expect the people in the casino service department to give an answer. At the same time that you will try to enter into a dialogue, I will forward the same letter to them again.

P.s.Акаунта ми е одавна с верификация. Дали е единствено към моя акаунт не мога да знам.Очаквам и хората в отдел обслужване към казиното да дадат отговор. Едновременно с това, че вие ще се опитате да влезете в диалог ще препратя отново същото писмо към тях.

Hello!

I withdrew my complaint - the request, I entered into a dialogue with the casino and we reached a consensus.

Thank you for your responsiveness and easy work.

Здравейте!

Оттеглям жалбата- искането си ,влязох в диалог със казиното и постигнахме консенсус.

Благодаря Ви за отзивчивостта и лека работа.

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Наталия, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

www.kpvfaw.com