On July 5th I won $3000.00 on a slot from Posh Casino. I played a little bit longer then decided I was going to make a Bitcoin Withdrawl. The maximum I was allowed to withdraw was $2500.00 to my Bitcoin wallet which was fine. I followed all the instructions for the withdrawal and waited. On the same day, I received an email from them asking for the usual verification documents, which I immediately uploaded to them. On the 7th of July, I saw on my profile page that they accepted all my paperwork and approved the withdrawal. I waited 10 business days and still had not received my winnings in my wallet so I went and emailed them. No response. So I went to the site and messaged the live customer service to which the very rude agent replied and told me it was going to be another 10 business days before I was going to see it in my wallet. So I waited the 10 business days. My 2500 was still not in my Bitcoin wallet. So I double-checked that my wallet address was correct which it was so I went to email them again. Still no response. So I emailed them AGAIN and still silence from them other than the standard email back that tells me they have received my email. I attempted to contact a live agent but was met with a super long wait time so I gave up on that. I feel like I'm being ghosted by them. The live agent I spoke with that one time was really rude and was no help at all and the fact that I have not been given some kind of email back from someone at least explaining what the hell is taking so long or some kind of explanation or a time table or something, anything, really just pisses me off. It's been almost a month since my first email there is no excuse at all for them to have not at least responded to me by now. If there are issues, great I get it, but a frickin response back would've been the smart thing to do. Now here I am left with questions and wondering if I'm even going to ever see that money in my wallet. I realize for new customers to withdraw at a casino it takes time but the fact they can't return a simple email to me makes me really uneasy about them and a lot pissed off! Anything you can do in this matter would be greatly appreciated.

Dear Steveoh78,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post here a screenshot of your withdrawal history.

Also, have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Kristina,

Hello, thank you for helping me to get this matter resolved.

So to answer your questions, no I have not received any withdrawal before this one currently. Not have I tried to withdraw since this current issue. I did however deposit a couple of times AFTER I had requested my withdrawal but after I had started to smell a rat when I was not getting my 2500 into my Bitcoin wallet I immediately stopped playing with that casino.

I will attach a couple of screenshots so you're able to see what I see on my transaction page. What you see is the most up-to-date as far as my situation goes.

I apologize I did not respond sooner to you. I was expecting to see an email notification if there were any changes here so on a whim I just popped in to see if there was an update and maybe I just didn't get an email and wouldn't ya know it, I was right. Lol. Anyways thanks again and if there is anything else you might need I would be happy to help out.

Have a great rest of your day/night!

~Steve

Ps - Hopefully your able to see those pic's above. If you can't just let me know and I will figure out another way to upload them to you.

Thank you very much for your reply, Steveoh78. Before we contact the casino, could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Hello Kristina,

I will forward you all that I have from them too your email now.

Thank you very much, Steveoh78, for your cooperation. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi Steveoh78,

I've just reviewed your case and am sorry to hear about your problems with the withdrawal of your winnings. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Posh Bingo Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? What are the reasons for such a delay? Could you specify when the withdrawal request is to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email [email protected].

Kind regards,

Natalia

Good morning Natalia,

It's nice to meet you. I appreciate your help in this matter and hopefully it will be resolved soon. I actually need groceries right now ( Disabled Vet on a fixed income) so the sooner Posh can get their act together the better. I'm hungry! Lol.

Also I wanted to say thank you to Kristina for all her awesome help. It was much appreciated.

Okay Posh, your move. Lol.

Thanks all!

~Steveoh78

Natalia,

Good evening. So I've got good news. I have finally been paid!! Still no correspondence from them. So if this is how they want to treat their customers, then I will take my business elsewhere.

I would like to thank both you and Kristina for all your hard work. If it was not for you two and this site I am not sure if I would've received my winnings or not. So I really appreciate you guys hard work.

So with that being said, this case is officially CLOSED! ??

THANKS!!!!

~STEVEOH78

Dear Steveoh78, thank you for the updates, I'm really glad to hear that you finally received your winnings, though I'm sorry about your bad experience with the customer support of the casino.

I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

www.kpvfaw.com