I got a message at my phone that we have a gift from you , log into youre account and make contact at chat to receive youre gift . I logged in and on chat i get a message that they transfered 250 NOK to my account , as a gift . I played Buffalo Rising and after several hours i wanted to withdraw 10 000 , but i had to play the amount i got as a gift 35 times i think , so 250 x 35 . After a while i was able to withdraw 9455 NOK . This was wednesday 25th november , at 0659 PM . I was chatting with them everyday to withdraw my money , but nothing happend . On friday afternoon they told me that they dont handle withdraws in the weekend , so i had to take in touch monday . So monday i was told they was going to transfer the money , but they had problems with the bank transfer to neteller ?? They was saying its better you get ecopayz . But for heaven sake , i want to use neteller . On chat they told me that most of the players now had ecopayz , and the neteller transfering system was shutting down in the nearest future ( 08 or 15 december ) . I told them that is a week or two before this will happend , and why not just withdraw my money . Again the chat provider told me its better i get ecopayz because of the problem with the bank to neteller . I cant understand why they are holding back my money , and why do not this is standing in the news or other players have the same problem ? I feel there is something serious wrong , and they are just making up stories to hold back my money , further and further . Yes i have transfered money before on slotanza , this autumn , all documents is uploaded and etc ... So its not that ! I do not understand why this is dragging out ?

Dear Reidar,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly, that you have successfully received withdrawals to your Neteller account before?

Could you, please, forward any relevant communication between you and the casino to [email protected]?

Thank you in advance for your reply. I hope we will be able to help you with this case as soon as possible.

Best regards,

Kristina

Yes i have been transfering money from Slotanza and to Neteller before , without problems , this autumn . I deposit money to Slotanza , and withdraw money from Slotanza . This withdraw on november 25th is very delayd , and the excuse that neteller is the problem , i dont buy . I will send you relevant information to youre e-mail .

From what I see the support agent mentioned (and I hope I understood correctly), that they work on the transaction, and it's been approved. I would recommend you waiting for a few more days, and if there is no development, we will intervene. Would you be so kind and keep us updated?

In the meantime, could you please indicate, whether there is any other alternative withdrawal method, that would be suitable for you to use?

Yes , he said that , like an hour or two days . Just like they said wednesday 25th , and nothing more happening . And when i ask again they say the same , " that the transfer is on its way now , have a good day " . So i can wait to wednesday 2nd dec and ask them again , but i bet the answer is the same .

And why are they saying that its something wrong with Neteller and they cant use this transfer method ? Is this true , i dont know what to believe ... !

No i cant use any transfer method because its very restricted to Norway ! Neteller its the only transfer method ! Eco Payz will take me weeks to get with the mailing system , Slotanza will also run me several days with verification documents .

Neteller is functiable and will work fine . I cant believe they have tried to transfer the money . There is another explanation but they give me a " maybe an hour or a few days " explanation .

I transfered the money 25th december to Neteller , and today its the first december , and still no transfer has been made .

I also see they rejected my withdraw , and have made two new ones , and the last on is still remaining withdraw .

But tomorrow it has 48 hours since i was in touch with Slotanza , and i will ask them again and get a new explanation . And i will send you this information . If the money dont suddenly being transfered to Neteller , as i hope .

Best regards , Reidar N***

There is no new development in the case . The last thing today was the same that happens 3 times on a week . My withdraw is rejected , then re-registered again for the fourth time .

When i ask them on the chat they give me the same answer , " we will look into it " , but nothing happens . No one is helping . They say they pass it on to the relevant department , and the money will be on the way , but its not .

My withdraw is pending for the fourth time on a week , rejected 3 times with no explanation .

There is two days to friday , and they dont handle withdraws in the weekends i was told last friday .

So the summary is that i am still waiting for my withdraw that i made last wednesday 06.59 PM

I sent you an e-mail with some information today .

Best regards , Reidar

Thank you very much kickern82 for your email and cooperation so far. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

We will now try to contact the casino and ask them to join here to help you resolve your issue.

Case closed . Slotanza was struggeling with neteller they said , and was advising me to get " Revolut " , so i did . They was very helpful on chat and they even called me on my phone to tell me how they was trying to send my withdraw .

Yesterday they got my " Revolut " information , and today all my winning was sendt to my Revolut app . Then the case is closed and there is nothing to complain on .

Thanx anyway to Casino Guru to look up on my case .

Best regards , Reidar

Dear kickern82,

Thank you for letting us know that your issue have been resolved, we gladly hear it. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

www.kpvfaw.com