I have been waiting for a payout confirmation for four days now, and initially, it was said it would take two days. Now, I keep getting put off and told in the live chat that my transaction will be handled as quickly as possible.

Ich warte seit 4 Tagen auf eine Auszahlungsbest?tigung und es hie? 2 Tage jetz werde ich im Livechat immer vertr?stet und gesagt es wird sich schnellst m?glich um die Transaktion gekümmert

Dear Chris2707k,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Hello, I've been waiting 7 days now and I was just told again in the chat that they have all my documents and it's only a matter of time before they move on and I should be patient. So I would ask you if you can't do something now because you can see from the other complaints that you are delaying it until something is done. Thank you in advance, kind regards

Hallo ich warte jetzt mittlerweile 7 Tage und im Chat wurde mir eben wieder gesagt sie haben alle meine Unterlagen und es ist nur eine frage der Zeit bis sie weiter machen ich soll mich doch gedulden. Daher würde ich sie bitten ob sie nicht jetz schon etwas unternehmen k?nnen weil man sieht es ja an den anderen Beschwerden das sie es rausz?gern bis etwas unternommen wird. Danke schonmal, mit freundlichen Grü?en

Money was here today thanks for the answers and help.

Geld war heute da danke für die Antworten und der Hilfe.

Dear Chris2707k,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards

Veronika

www.kpvfaw.com