Rakas Marme,
Ymm?rr?n, ett? olet saattanut odottaa erilaisen lopputuloksen t?ss? tapauksessa, ja kuten olen maininnut useita kertoja, ymm?rr?n t?ysin pettymyksesi maksun vauhtiin. n?yt?t kuitenkin tahallaan unohtavan sen tosiasian, ett? kasinolla on 500 euron nostoraja tapahtumaa kohden, kuten kasinon k?ytt?ehdoissa on kuvattu, ja hyv?ksyt tilisi luodessasi. Vaikka haluaisin my?s t?m?n rajan olevan paljon korkeampi, ja voin my?t?tuntoisesti sinun kanssasi, ett? kasino pystyisi k?sittelem??n kaikki kotiutuksesi nopeammin, se mainitaan selv?sti heid?n k?ytt?ehdoissaan ja kasinotiimi k?sitteli kotiutuksiasi niin nopeasti kuin heid?n nykyiset resurssinsa sallivat.
Minun on j?lleen kerran huomautettava, ettet ollut yksin t?m?n kanssa; monet muut asiakkaat odottivat my?s maksujaan, jotka kaikki ovat yht? innokkaita saamaan rahansa nopeasti kuin sin?kin.
Vaikka ymm?rr?n, ett? tilanne oli kaukana ihanteellisesta, minun on huomautettava, ett? prosessi oli k?ynniss? ja sait maksuja s??nn?llisesti.
Lis?ksi, koska p??tit pelata lis?? ja varat h?visiv?t melkoisesti jatkuvan pelisi aikana, emme voi t?ss? vaiheessa tehd? paljon. K?rsiv?llisyys on n?iss? olosuhteissa v?ltt?m?t?nt?, ja kun varat ovat loppuneet, mahdollisuutemme tarjota lis?apua ovat periaatteessa l?hell? nollaa. Vaikka sinulla on varmasti oikeus n?k?kantaasi, emme voi sulkea t?t? tapausta ratkaisemattomana. J?ljell? olevien varojen menetys johtui suoraan pelisi aikana tehdyist? p??t?ksist?, ja nuo valinnat olivat t?ysin sinun.
T?m?n tilanteen vuoksi lopetan nyt tapauksesi. Olemme vilpitt?m?sti pahoillamme, ettemme voi tarjota lis?apua.
Voit olla eri mielt? arviostamme ja voit ottaa yhteytt? kasinon toimilupaviranomaiseen, jos sinusta tuntuu, ett? kasino on toiminut v??rin. Emme kuitenkaan voi auttaa t?ss? asiassa enemp??. Jos kohtaat ongelmia t?m?n tai jonkin muun kasinon kanssa tulevaisuudessa, ?l? ep?r?i ottaa meihin yhteytt?. Yrit?mme parhaamme auttaaksemme.
Yst?v?llisin terveisin,
Michal
Kasinon guru
Dear Marme,
I can understand that you might have anticipated a different outcome in this case, and as I have mentioned multiple times, I completely understand your disappointment with the pace of your payout; however, you seem to intentionally overlook the fact that the casino has a withdrawal limit of 500 EUR per transaction, as outlined in their Terms and Conditions, which you accepted when you created your account. While I would also like to see this limit be much higher, and I can empathise with you that the casino could process all your withdrawals more quickly, it is clearly mentioned in their terms and conditions, and the casino team was processing your withdrawals as swiftly as their current resources permitted them.
I once again must point out that you were not alone in this; many other customers were also awaiting their payouts, all of whom are just as eager to receive their funds promptly as you.
While I understand that the situation was far from ideal, I must point out that the process was ongoing and you were receiving payments on a regular basis.
Moreover, since you decided to play further and the funds were fairly lost during your continued play, there isn’t much we can do at this point. Patience is essential in these circumstances, and once the funds are gone, our options to offer any further help are basically close to zero. While you are certainly entitled to your perspective, we cannot close this case as unresolved. The loss of the remaining funds was a direct result of decisions made during your gameplay, and those choices were entirely yours.
Given this situation, I will now proceed to close your case. We sincerely regret that we cannot provide further assistance.
You are welcome to disagree with our assessment and may contact the casino licensing authority if you feel the casino has acted improperly. However, we cannot assist further with this matter. If you encounter any issues with this or any other casino in the future, please don’t hesitate to reach out to us. We will try our best to help.
Best regards,
Michal
Casino Guru
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