K?ra Marme,
Jag kan f?rst? att du kan ha f?rutsett ett annat resultat i det h?r fallet, och som jag har n?mnt flera g?nger, jag f?rst?r fullst?ndigt din besvikelse ?ver din utbetalningstakt; dock verkar du medvetet f?rbise det faktum att kasinot har en uttagsgr?ns p? 500 EUR per transaktion, som beskrivs i deras villkor och villkor, som du accepterade n?r du skapade ditt konto. ?ven om jag ocks? skulle vilja se den h?r gr?nsen vara mycket h?gre, och jag kan k?nna med dig att kasinot kunde behandla alla dina uttag snabbare, n?mns det tydligt i deras villkor, och casinoteamet behandlade dina uttag s? snabbt som deras nuvarande resurser till?t dem.
Jag m?ste ?terigen p?peka att du inte var ensam om detta; m?nga andra kunder v?ntade ocks? p? sina utbetalningar, som alla ?r lika angel?gna om att f? sina pengar snabbt som du.
?ven om jag f?rst?r att situationen var l?ngt ifr?n idealisk, m?ste jag p?peka att processen p?gick och att du fick betalningar regelbundet.
Dessutom, eftersom du best?mde dig f?r att spela vidare och pengarna var ganska f?rlorade under ditt fortsatta spel, finns det inte mycket vi kan g?ra just nu. T?lamod ?r viktigt under dessa omst?ndigheter, och n?r pengarna ?r borta ?r v?ra alternativ att erbjuda ytterligare hj?lp i princip n?ra noll. ?ven om du verkligen har r?tt till ditt perspektiv, kan vi inte avsluta detta ?rende som ol?st. F?rlusten av de ?terst?ende pengarna var ett direkt resultat av beslut som fattades under ditt spelande, och dessa val var helt och h?llet dina.
Med tanke p? denna situation kommer jag nu att avsluta ditt ?rende. Vi beklagar verkligen att vi inte kan ge ytterligare hj?lp.
Du ?r v?lkommen att inte h?lla med om v?r bed?mning och kan kontakta kasinolicensmyndigheten om du anser att kasinot har agerat felaktigt. Vi kan dock inte bist? vidare med detta ?rende. Om du st?ter p? n?gra problem med detta eller n?got annat casino i framtiden, tveka inte att kontakta oss. Vi kommer att g?ra v?rt b?sta f?r att hj?lpa.
Med v?nlig h?lsning,
Michal
Casino Guru
Dear Marme,
I can understand that you might have anticipated a different outcome in this case, and as I have mentioned multiple times, I completely understand your disappointment with the pace of your payout; however, you seem to intentionally overlook the fact that the casino has a withdrawal limit of 500 EUR per transaction, as outlined in their Terms and Conditions, which you accepted when you created your account. While I would also like to see this limit be much higher, and I can empathise with you that the casino could process all your withdrawals more quickly, it is clearly mentioned in their terms and conditions, and the casino team was processing your withdrawals as swiftly as their current resources permitted them.
I once again must point out that you were not alone in this; many other customers were also awaiting their payouts, all of whom are just as eager to receive their funds promptly as you.
While I understand that the situation was far from ideal, I must point out that the process was ongoing and you were receiving payments on a regular basis.
Moreover, since you decided to play further and the funds were fairly lost during your continued play, there isn’t much we can do at this point. Patience is essential in these circumstances, and once the funds are gone, our options to offer any further help are basically close to zero. While you are certainly entitled to your perspective, we cannot close this case as unresolved. The loss of the remaining funds was a direct result of decisions made during your gameplay, and those choices were entirely yours.
Given this situation, I will now proceed to close your case. We sincerely regret that we cannot provide further assistance.
You are welcome to disagree with our assessment and may contact the casino licensing authority if you feel the casino has acted improperly. However, we cannot assist further with this matter. If you encounter any issues with this or any other casino in the future, please don’t hesitate to reach out to us. We will try our best to help.
Best regards,
Michal
Casino Guru
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