I completed a withdrawal on 27.9, and they have marked it as paid, but I haven't received anything.

I first tried new casinos to see how deposits and withdrawals work.

I didn't receive my money from Platin Casino, and they closed my account. I wonder if this casino is similar.

Fortunately, I haven't invested much in these.

Olen tehnyt nosto 27.9 heill? n?kyy maksettu mutta en ole saanut mit??n

kokeilen sina ensin uudia kadinoita miten talletus ja nosto toimii

platin casinolta en saanut rahojani ja sulkivat sivuni onkohan t?m? samanlsinen cadino

onnekdi en ole sijoittanut n?ihin palja

Dear Orvo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

I've chatted about it, they always leave me in chat I waited for an answer for 1/2 hour

Olen chattailut asiasta j?tt?v?t minut aina chattiin odotin vastausta 1/2 h

Dear Orvo, have you received your payment yet? Please let me know.

I have not received the number series Rrn and Arn that send the payment, I have sent them to the bank

the bank sent a message that Casino should find out from its own bank

I feel like no one cares when it's only €20

where would you get those arn rrn number series

En ole saanut maksua l?hett?v?t numerosarjoja Rrn ja Arn olen l?hett?nyt ne pankkiin

pankki l?hetti viesti ett? casinon tulee selvitt?? omasta pankista

tuntuu ettei kukaan v?lit? kun kyse vain 20€

mist? nuo arn rrn nymerosarjat selvi?isi

Thank you very much, Orvo, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Orvo,

I've reviewed your case and am sorry that you came across such a problem with the withdrawal of your funds. I'll try my best to help you with the issue by contacting the casino and we'll see what can be done when they reply.

Dear Spin Fever Casino, I'd like to ask you to join this conversation and share more information regarding the case. Can you please confirm the withdrawal request from the player was processed by you? Have you checked the player's inquiry?

I hope that you can assist in this matter. If you have any supporting evidence, please send it to my email address [email protected].

Looking forward to hearing from you!

Best regards,

Natalia

Thank you for the reply, Spin Fever Casino.

I have just received two emails from the player, confirming the receiving of the funds:

Tein teille valituksen casinosta nyt kaikki ok Pankkini j?ljitti maksun

Seija porvari

Spin fever casino tapaus selvitetty

Dear Orvo, I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

www.kpvfaw.com