I had played off all my wagers and wanted to withdraw my money. At first they would give me the run around with my documents resending over and over finally when it was all verified then I tried to withdraw everytime it would be cancel cause they said my account wasn’t verified. Then now they just took everything saying I breach. Which is bs cause after a few days of no reason not to give me back my money they said I breached. But when I Head ass customer support they told me as long as I played my wagers or if I go down to a less then a dollar of all the money. The the wagers contract is no more. So I deposit money and continue playing many deposits and played. Now they tell me I breach. That’s bs and took all my money . They are scammers and are ruthless will do anything to keep you money. They said well you left you 50$ 50 is not the over 1000s I put in.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have activated and played initially? Do I understand it correctly, that your balance went under $1 while completing bonus wagering requirements so you deposited additional funds in to your account? I have checked bonus terms and conditions, and this is what I found https://www.spinmillion95.com/en/terms-and-conditions:

"If the wagering requirements are not met, the Active Bonus will be removed from the players’ accounts when the sum total of both cash and bonus balance reaches EUR 1, USD 1, CAD 1, AUD 1, SEK 1, NOK 1, RUB 1 and there are no unfinished games or pending actions at that time."

Additionally, please forward any relevant communication together with your game history to [email protected].

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

I had many deposits that day but the one thing I do remember was to 2 50 back to back. I had spent all my money and deposit again with no wagering. I had even ask the wagering. So I was sure I didn’t have wagering .

I’m sorry how do I send the historiated to you

You should be able to access your game history inside your account and download it. My email address is [email protected]. Thank you.

Thank you very much Co_be_em for providing all the necessary information via email. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I’m not sure if that’s everything but if there’s anything please let me know.

I would like to ask Spin Million Casino to join us and give us further explanation of this case.

Hi I was wondering if you have you asked spin million yet? Honestly I’d be surprised if they did answer. I don’t think they’re that stand up kind of people. Cause if they were they wouldn’t be scamming people in the first place.

Hi nick so what happens if spin million doesn’t replay ?

Dear Co_be_em,

We have recently found out that your brother sent us a complaint on the same casino with the same issue. As per casino terms you are not allowed to create multiple account from the same IP address. Can you please confirm that you have both played under same address?

My brother helped my aunt open a account because I was the one that introduced them to this casino sight. I was the first one to register. My aunt followed after me. Which I feel awful for cause they got scammed to. They I believe should get their deposit money back. This is not breaking any rules cause her account is her account. My account is my account. It’s obvious that you really didn’t look through the files correctly.

Dear Co_be_em,

It doesn't matter who's account it is. The casino term's strictly say that you can't register more accounts from the same IP address. It is not up to name or account owner - it's about registering from the same address which is prohibited in almost every casino.

These are 2 separate account. With 2 separate issues and diffrent people Not the same. So your saying because we live in the same house we arnt allowed to play even on different accounts? And we can’t put out a complaint even if we have different issues. That’s bs. After we this we found another casino. They don’t have a problem. I don’t appreciate that you say it like I’m the bad one here. I’m not the one taking money from people and giving every reason not to pay out right .

Just to make it clear no not every casino . Cause. Just to say I was running into issues at another casino and they even told me to use another device to login and I told them. That the other device has an account already with another user and it’s fine as long as I sign out of the others one. Do I know that’s not a problem

And it does matter who’s name and account it is. And this is not the same issue.not the same person and not the same email account. Not the same ID. So how is it the same. Because it happend to us at the sAme time. ?

It’s so obvious you didn’t even go through it. Cause if you did you would see that my aunts issue is that they won’t even pay back her deposit. If it were you and you’ve put money into it , then find out you can’t get your money back cause you weren’t qualify how would you feel. Don’t care for the winnings at least the deposit cause it doesn’t say you keep the money if the persons not qualify.

What’s is the point of you having this complaint forum for people if you don’t even really read them to find out the issues .

And another thing is it’s not from the same ip. Cause one is my phone and the other is his tablet But we do have family share plan. To make that clear

Dear Co_be_em,

I can assure you that we read every complaint and even if it may seem like a differenet problem with different person for you, the casino still sees you as 1 IP address, thus same problem. Do you have currently any comunication with the casino? Did you ask them for the deposit? If yes, how did they respond? I will try to do my best to help you but I can't promise anything in a case where there was a clear violation of the casino's term.

I will extend the timer of the complaint by 7 days. If we won't receive answer from you we will reject the complaint.

We are now rejecting the complaint because the player didn't respond to our message.