Rakas eddieskelic,
Paljon kiitoksia valituksen l?hett?misest?. Olen pahoillani peruuttamiseen liittyv?st? ongelmasta ja ymm?rr?n huolesi. Muista kuitenkin, ett? on melko tavallista, ett? nostojen k?sittely kest?? muutaman p?iv?n tai jopa viikon. T?m? tarkoittaa, ett? voi kest?? jonkin aikaa, ennen kuin rahasi n?kyv?t tilill?si. T?st? syyst? suosittelemme pelaajia olemaan k?rsiv?llisi? ja odottamaan v?hint??n 14 p?iv?? kotiutuspyynn?n j?lkeen ennen kuin he tekev?t valituksen.
Haluan kuitenkin korostaa, ett? olemme saaneet monia valituksia viiv?styneist? nostoista t?st? rahapelilaitoksesta. Huolimatta monista esitetyist? tapauksista, kasino p??tti noudattaa reagoimattomuutta kaikissa yrityksiss?mme neuvotella mist? tahansa asiasta.
Oletko ollut yhteydess? kasinoon kirjautumisongelman vuoksi? Pystyiv?tk? he selitt?m??n mit? tapahtui?
Kiitos jo etuk?teen vastauksestasi.
Parhain terveisin,
Tomas
Dear eddieskelic,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a no-reaction policy approach to all our attempts to negotiate any kind of issue.
Have you contacted the casino regarding the login issue? Were they able to explain what happened?
Thank you very much in advance for your reply.
Best regards,
Tomas
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