Sportaza has permanently closed my account, saying it is suspicious with a balance of €7000. What exactly is happening, guys? Is it possible? This is tragic to say the least! What can happen now??

Το Sportaza ?χει κλε?σει οριστικ? τον λογαριασμ? μου με λ?γο, πω? ειναι υποπτο? με υπ?λοιπο 7000€. τι ακριβω? γινεται ρε παιδια? ειναι δυνατον? αυτο ειναι τουλαχιστον τραγικο! τι μπορει να γινει τωρα??

Dear terzixry,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide more information regarding the following questions:

• When did you first notice that your account was closed?
• Have you received any specific communication from Sportaza regarding the reason for the account closure?
• Have you attempted to contact their customer support? If so, what was their response?
• Did you complete all necessary verification steps before the account was closed?
• What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

• The account was closed today.
• No, no one has contacted me.
• Yes, I haven't received any response.
• I didn't close my account, they closed it.
• I played Aviator and slots

I tried to log into my account again and it tells me that it's an incorrect name or password, which is not an error, something wrong has happened on your part! It's not possible with so much money in my account and it's been blocked, it's completely unacceptable!

• Ο λογαριασμ?? ?κλεισε σ?μερα
• ?χι δεν εχει επικοινων?σει κανε?? μαζ? μου
• Ναι, δεν ?χω λ?βει καμ?α απ?ντηση
• Δεν ?κλεισα εγ? τον λογαριασμ? μου τον ?κλεισαν
• ?παιξα Aviator και φρουτ?κια

Προσπ?θησα να μπω στον λογαριασμ? μου ξαν? και μου λ?ει πω? ε?ναι λ?θο? ?νομα ? κωδικ??, τα οπο?α ?μω? δεν ε?ναι λ?θο?, κ?τι λ?θο? ?χει π?ει απ? εσ??! Δεν ε?ναι δυνατ?ν με τ?σα χρ?ματα στον λογαριασμ? μου και να ?χει μπλοκαριστε?, ε?ναι ?κρω? απαρ?δεκτο!

How can you see it? Do I need to tell you my email or username?

Πω? μπορε?τε να το δε?τε? Πρ?πει να σα? πω e-mail ? ?νομα χρ?στη?

Sportaza has permanently closed my account, saying that I contacted them to close it with a balance of €7,000. That I or anyone would close their account on their own with a balance? I asked them to send me the recording of our conversation, since everything is recorded, to see if I sent it. Nothing like that ever happened! I went in to play and suddenly it wouldn't let me in. And now they're not even answering.

Το Sportaza ?χει κλε?σει οριστικ? τον λογαριασμ? μου λ?γοντα? πω? εγ? επικοιν?νησα μαζ? του? για να κλε?σει με υπ?λοιπο 7000€. Οτι εγ? ? ο οποιοσδ?ποτε θα ?κλεινε μ?νο? του τον λογαριασμ? του με υπ?λοιπο μ?σα? Ζ?τησα να μου αποστε?λουν την καταγραφ? τη? συνομιλ?α? μα? εφ?σον ?λα καταγρ?φονται να δο?με αν ?στειλα εγ?. Δεν ?γινε ποτ? κ?τι τ?τοιο! Μπ?κα να πα?ξω και ξαφνικ? δεν με ?φηνε να μπω. Και τ?ρα δεν απαντ?νε κι?λα?

Please forward me all the communication between you and the casino regarding the closure of your account at [email protected]. Thank you for your cooperation.

I'm forwarding the entire conversation to you.

Σα? προωθ? ?λη την συνομιλ?α

Thank you for your email. I can see that you contacted the casino customer support on 17 June with a request to re-open your account and stating that you do not suffer from gambling addiction. When exactly did you create your account and when exactly was it closed for the first time?

Have you contacted the casino prior to 17 June with a request to self-exclude yourself due to gambling problems?

The account was opened about a month ago and closed two days before the email that their support suggested I send, this message was suggested to me by the online support of the casino in question plus I should mention that this is exactly what happened to the account, I have not contacted them before because it was not necessary, I simply made withdrawals by bank transfer of my winnings until suddenly one day I could not make a withdrawal with a current balance in the account of €7,000 and when I asked why they said that I requested it, (as you can see in the email), which never happened! Why should I ask to close my account when I had €7,000 in it?? All of this is highly unacceptable, illegal and manipulative on their part!

ο λογαριασμ?? ?νοιξε πριν ?να μ?να περ?πουκαι ??κλεισε δυο μ?ρε? πριν το μειλ που μου πρ?τεινε το σαπορτ του? να στε?λω, το μ?νυμα αυτ? μου το πρ?τεινε το online support του συγκερκιμ?νου καζ?νου συν να αναφ?ρω ?τι ακριβ?? ?γινε με τον λογαριασμ?, δεν ?χω επικοινων?σει πιο πριν μαζ? του? γιατ?? δεν χρει?στηκε, ?κανα απλ? αναλ?ψει? με τραπεζικ? ?μβασμα τα κ?ρδη μου ?σπου ξαφνικ? μια μ?ρα δεν μπορο?σα να κ?νω αν?ληψη με τρ?χον υπ?λοιπο στον λογαριασμ? 7.000€ και ?ταν ρ?τησα γιατ? ε?παν πω? εγ? το ζ?τησα, (?πω? βλ?πετε στο μειλ), πρ?γμα το οπο?ο δεν ?γινε ποτ?! Γιατ? να ζητ?σω να κλε?σει ο λογαριασμ?? μου εν? μ?σα ε?χα 7.000€?? ?λο αυτ? ε?ναι ?κρω? απαρ?δεκτο, παρ?νομο και χειριστικ? απ? μ?ρου? του?!

Thank you very much, terzixry, for providing all the necessary information. I will now transfer your complaint to my colleague Matej ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello terzixry, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the closed account. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Sportaza Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal request is being processed longer than usual? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail [email protected].

Thank you for your patience and cooperation in advance.