I requested my withdrawal on 20 Oct 20 and 2 days later it was rejected in error as they made a mistake thinking my Account number was a VISA card number. That was cleared up and the my withdrawal was "processed" on 22 Oct 20 and I was advised to contact them if not received by 29 Oct 20. I did that and was then asked to wait another 24 hours, which I did. They then asked me to send a bank statement to prove it was not paid to me, which I did. On the 01 Nov 20 I then received this email - Your withdrawal was approved, but later on reversed to us. We are very sorry for this!

We do not have any confirmed time frame at the moment, but they will do their very best to sort this out as soon as possible!

I then asked for an update today through live chat and was advised that this did not happen. So i asked again through the email support and then get this email back - Hi Troy,

Thank you for your message.

I'm sorry but I seem to have some trouble with finding your account with this email address. Are you sure this is correct? Kindly contact us from the email registered to your game account.

I always use my correct email address. I think they are trying to keep delaying hoping I will give up. I did everything correctly and I understand how online casinos operate, so I know what I need to do. All I have asked from them is to be open and honest with me and let me know what is happening and they just keep saying be patient. 2 weeks is patient enough I think.

Can you please help me solve this. Thank you ??

Dear Troy,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received any funds previously or this were your first withdrawal request? Which payment method you have opted for?

Do I understand it correctly that the payment is still pending inside your account without being processed?

If there’s any relevant communication, please forward it to [email protected].

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi. This is my first withdrawal with Stick Wilds and I used Wire Transfer as this is the only option for Australian players.

I have received an update this morning saying it has now been processed again and to wait 5 business days. This will push out this experience to 3 weeks. I will let you know if/when I receive my withdrawal. Thank you

I will set the timer for additional 7 days and hope you’ll update me with some good news by then. Looking forward to hearing from you.

Dear Troy,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.