They won't transfer my winnings been waiting over a month they have more paperwork then I need to take out a loan or open bank account

Hello Robert,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Azure Hand Casino. Please allow me to ask you a few more question before we would move forward.

Are you fully verified in the casino? Did you accumulate your current balance from a bonus or real money? Is this your first ever withdrawal request? Did you contact the casino with this issue? If yes, how did they explain the delay?

Also please send any relevant evidence or communication with the casino to [email protected].

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Hello Robert,

We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond within the next 7 days.

I have deposited $30 plus got the bones played out the bones now trying to withdraw what's left I asked for A wire transfer as listed in the withdraw methods checked with my bank whom stayed on the phone till I filed it all out and yes they do except wire transfers how ever after I verified my QLD driver licence And other through 3 party I was asked for more documents so i did so over chat i do not have citizenship or passport as i came over to au as a baby with my parents i was on there passport however they have both passed away i am classed as a resident of au only way i can prove that is i am on government payments witch you must be a resident for I have provided pensioner concession card along with pay document my address and government stamp on it and my name this is the first time i have try to make a withdrew from this casino I will try to send you what I can to the email you provided thank you for your time regards robert

Thank you Robert for all the information. I will now forward your complaint to my colleague Martin who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Robert!

From now on, I will take care of your complaint. I would like to invite representatives of Azure Hand Casino into this complaint in order to help us resolve the issue.

Thank you

Hello Robert,

As there hasn't been any response to this date, we we are going to contact the representatives one more time and try to ask them to reply to this complaint. The timer will be extended by another 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative influence on the casino's rating on our website.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

As the casino is licensed by Antillephone Curacao licensing authority, I'd like to suggest an option to raise the complaint with this authority. In case of any information needed, please contact me via my email address: [email protected].

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

Hello Robert!

We have reopened this complaint, as we have acknowledged that it was for a different casino. Since it is quite old issue and according to my most recent information Azure Hand and TrueBlue brands are not operating anymore, I'd like to ask you, have you received your withdrawal by any chance?

Dear robbscarpet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player hasn’t responded to our messages and questions. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we are forced to reject this complaint.

The player can reopen this complaint anytime.