Dear kasiula24111,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

When exactly did you submit each of your withdrawal requests?

Have you made any successful withdrawals from this casino before?

What types of games did you play?

Did you accumulate your winnings with or without a bonus?

Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear kasiula24111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good afternoon,

When checking my account, I see that all withdrawal requests are successful and there are currently no more active ones. I believe the problem has been resolved successfully.

Best regards,

Vox Casino

Dear Vox Casino representative,

Thank you for reaching out to us and informing us about the player's account status.

Dear kasiula24111,

Please confirm that you received your winnings so that this complaint can be closed. Thank you for your cooperation.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.