Dear weisstdunicht32,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Good day,

I've been there for almost 2 years and have been KYC verified for that long.

I have already had several payouts where there were never any problems and payouts were always on my account after 5 days at the latest. Even a payout 1 week ago was on my account this week. Just don't stop the 1 payout 2 weeks ago. That's why it doesn't make sense to me. I never play with a bonus had deposited 25 euros and earned the 200 euros.

Kind regards

Steffen

Guten Tag,

ich bin seit fast 2 Jahren da und so lange auch KYC verifiziert.

Habe dadurch schon mehrere Auszahlungen gehabt wo es nie Probleme gab und Auzahlungen immer sp?testens nach 5 Tagen auf mein Konto waren. Selbst eine Auszahlung vor 1 Woche, war diese Woche auf mein Konto. Nur halt die 1 Auszahlung vor 2 Wochen nicht. Deswegen ist es ja für mich nicht nachvollziehbar. Ich spiele nie mit Bonus hatte 25 Euro eingezahlt und damit die 200 Euro erspielt.

Mit freundlichen Grü?en

Steffen

Thank you very much, weisstdunicht32, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you and I really hope that the case can be resolved.

Kind regards

Steffen

Ich danke Ihnen und hoffe auch sehr, dass der Fall gel?st werden kann.

Mit freundlichen Grü?en

Steffen

Dear weisstdunicht32,

I am sorry to hear that your withdrawal has been delayed. Do you have any news about the withdrawal situation? I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Vulkan Vegas Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Vulkan Vegas Casino, could you please state the reason why the player's withdrawal has not yet been paid out and when can he expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Hello Stefan,

Unfortunately, the answer came again and again that the casino had passed it on to the payment system or payment provider.

And supposedly no one can contact them for clarification.

such nonsense!!!

Payments before and after the date have been executed.

So I assume that this payment from 06/12/22 was overlooked and there is no interest in clarifying or checking this.

Kind regards

Guten Tag Stefan,

leider kam nur immer wieder die Antwort das es von Seiten des Casino an das Zahlungssystem bzw Zahlungsanbieter weitergegeben wurde.

Und sich angeblich keiner zur Kl?rung mit denen in Verbindung setzen kann.

so ein Schwachsinn!!!

Auzahlungen vor und nach dem Datum wurden ausgeführt.

Also gehe ich davon aus das diese Auszahlung vom 12.06.22 übersehen wurde und kein Interesse besteht dieses zu kl?ren bzw. zu prüfen.

Mit freundlichen Grü?en

Hello, weisstdunicht32

Indeed, our financial dept. is in contact with the payment provider. We expect to resolve the issue today-tomorrow. Meanwhile, please pardon for inconveniences caused, and please enjoy a generous bonus from us.

Kind regards

Dear weisstdunicht32,

thank you for your response. Stay positive and thank you for your patience.

Dear Vulkan Vegas Casino,

thank you for your quick response. I am looking forward to the resolution of this issue.

Kind regards,

Stefan

I'm curious and would be happy if it were solved today or tomorrow.

Kind regards

Steffen

Ich bin gespannt und würde mich freuen wenn es heute oder morgen gel?st w?re.

Mit freundlichen Grü?en

Steffen

Dear weisstdunicht32

Please kindly make a withdrawal request, this time it should be routed via a different payment processor.

Kind regards

Hello, I still have to wager 4 euros for the payout, which of course is not nice. But I will do it and hope that the payment will work out.

Kind regards

Steffen

Guten Tag für die Auszahlung muss ich jetzt noch 4 Euro umsetzen, dass ist natürlich nicht sch?n. Werde ich aber machen und hoffe das denn die Auszahlung klappt.

Mit freundlichen Grü?en

Steffen

The converted money was credited back.

I was now able to make a new withdrawal request of 200 euros.

First of all, thank you very much.

I will report when the payment has been made.

Kind regards

Steffen

Das Umgesetze Geld wurde wieder gut geschrieben.

Ich konnte jetzt eine neue Auszahlungsanforderung von 200 Euro machen.

Erstmal schon vielen Dank dafür.

Ich werde mich melden wenn die Auszahlung erfolgt ist.

Mit freundlichen Grü?en

Steffen

Dear weisstdunicht32,

that's great news. Please let me know when you receive the payment. Thanks in advance

Kind regards,

Stefan

Good evening,

Thank you to the Casino Guro team and thank you to the Vulkan Vegas representative.

The payment has just been credited to my account ??

Kind regards

Steffen

Guten Abend,

vielen Dank an das Team von Casino Guro und vielen Dank an den Vertreter von Vulkan Vegas.

Die Auszahlung ist so eben auf mein Konto eingegangen ??

Mit freundlichen Grü?en

Steffen

Dear weisstdunicht32,

I am really glad to hear that! As the complaint has been successfully?resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan