Hello, I won a total of 8000 euros in this casino. Without the help of bonus money or freispielen.Schon the withdrawal request extended over 2 weeks, and several try MasterCard to ecopayz. In the end it worked out that I get the money piece by piece in 1000 steps.

On October 5th if Vulkan vegaz still had 3000 euros open with me, I received the mouse payment confirmation for 1000 euros on October 5th as usual. So these 1000 euros did not appear on my account until today, but the remaining 2000 euros on October 6th were paid by the casino within 4 hours from the confirmation to the receipt of the money! But was there still no trace of the 1000 euros?

I have sought contact several times and since then I have been forced against my bank to look for the money! I even made an appointment with the district manager of my bank together with the person responsible for foreign bank transfer and we couldn't find it. In the system there is clearly a criminal offense on the part of Vulkan Vegaz. They confirm a payout or confirm a payout that the bank has never made !! Why do you do something like that, please, I earned the 1000 euros properly and fairly. Then why do you do that? Please help me 1000 euros is a lot of money for me and degrees in the time with Corona

And family man ..

Hallo ich habe in diesem Casino insgesamt 8000 Euro gewonnen. Ohne mithilfe von Bonusgeldern oder freispielen.Schon die Auszahlungsanfrage erstreckte sich über 2 Wochen und etlichen versuchen von MasterCard bis hin zu ecopayz. Am Ende hat es dann geklappt das ich stückweise das Geld bekomm in 1000 er schrittem.

Am 5.10. hatten Vulkan vegaz noch 3000 Euro offen bei mir ich bekam am 5.10 wie gewohnt die Mauszahlungsbest?tigung über 1000 euro. So diese 1000 Euro erschienen aber bis heute nicht ann?hernd auf meinen Konto aber die am 6.10 restlichen 2000 Euro zahltemn das Casino innerhalt von der Best?tigung bis zum Geldeingan bei mir in 4 Stunden !!! Aber weiter fehlte jegliche Spur von dem 1000 Euro ?

Ich habe mehrmals den Kontakt gesucht und ich werde seit daher immer wider gezwungen das meine Bank das Geld suchen soll ! Ich haben mir sogar einen Termin bei den Bezirksleiter meiner Bank gehen lassen zusammen mit den Auslandsbank überweisung zust?ndigen Person und wir haben es nicht finden konnen. Im System es liegt also hier klar eine Straftat seitens Vulkan vegaz auf der hand sie best?tigen eine Auszahlung bzw best?tigen eine Auszahlung die die Bank niemals gemacht hat !! Warum macht man denn sowas bitte ich habe dien1000 Euro ordentlich und faire ersapielt. Warum macht man dann sowas. Bitte helfen sie mir 1000 Euro sind für mich viel Geld und Grade in der Zeit mit Corona

Und Familienvater ..

Dear Alexander,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have opted for the ecoPayz payment method? Your first installment for €1,000 has been processed on October 5th but never reached you, is that correct? The second withdrawal for €2,000 has been received successfully already? Could you please confirm that the remaining amount available in your active balance is €5,000?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

The problem has been solved anyway thanks

Es hat sich gel?st da? Problem trotzdem danke

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Alexander, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

www.kpvfaw.com