Hei,
Haluaisin tehd? valituksen Wintomato-kasinoa vastaan.
Talletin varoja tililleni t?lle kasinolle ja aloin pelata peli? Temple Tumble by Relax Gaming. Ajoittain (joka kerta noin 150-250 kierroksen j?lkeen) sain virheilmoituksen 'Partner Cashier Error 522', mutta en ajatellut sit? paljoa ja jatkoin pelaamista.
Kerran t?m?n virheen saamisen j?lkeen olen huomannut, ett? saldoni putosi kaksinkertaisella panoksella. Jos panokseni olisi esimerkiksi 3 dollaria, se veloittaisi minulta 6 dollaria. Ajattelin, ett? se oli kertaluonteinen juttu, mutta kun sain t?m?n virheen uudelleen, saldostani veloitettiin kaksinkertainen, vaikka se oli yksi py?r?ytys.
Olen ottanut yhteytt? live chatiin t?m?n ongelman johdosta. Kesti jonkin aikaa vakuuttaa chat, ett? t?m? tapahtuu minulle, koska minulla ei ollut vankkaa n?ytt?? siit? virheest?, joka veloitti minua kaksinkertaisesti, mutta muutaman keskustelun j?lkeen he yst?v?llisesti hyvitiv?t minulle summan, jonka olen laskenut menett?neeni t?m?n ongelman takia. .
Jatkoin pelaamista t?ll? kasinolla ja panostin tuhansia ja tuhansia dollareita. Sain edelleen t?m?n ongelman jatkuvasti, ja kun otin yhteytt? live-chatiin koskien sit?, he pyysiv?t aina videotodistusta t?st? minulle tapahtuvasta virheest?. Koska en tallenna istuntojani, en pystynyt toimittamaan kasinon pyyt?m?? videotodistusta.
Koska olen menett?nyt satoja dollareita t?h?n menness?, p??tin tehd? videon todisteeksi saadakseni takaisin rahat, jotka olen menett?nyt t?m?n virheen vuoksi. Live-chat lupasi my?s minulle, ett? saisin "palkkiobonuksen", jos tarjoan t?llaisen videon.
Talletin eilen lis?? varoja t?m?n videon tekemiseen ja virhe toistui. Olen ottanut yhteytt? live-chatiin ja l?hett?nyt videotodistuksen, mutta he alkoivat sanoa, ett? kyseess? oli kaksi vetoa (n?et videosta selv?sti, ett? olen valinnut 1000 automaattivetoa ja kun minua veloitetaan kaksinkertaisesti, panossumma putoaa 999:aan eik? 998). He pyysiv?t my?s vetotunnusta, jota en voinut antaa, koska voin hakea vain viimeisen pelin vetotunnuksen. He eiv?t ole koskaan aiemmin sanoneet, ett? t?t? tietoa tarvitaan, ja ne voidaan hakea vain heid?n puoleltaan. Lopulta he vain palauttivat minulle 0,40 USDT, mik? on naurettava summa verrattuna kaikkiin varoihin, jotka olen menett?nyt t?m?n virheen vuoksi.
T?m? on ??rimm?isen pettymys, koska minulle kerrottiin yksi asia aiemmin, olin toiveikas, ett? saan kaikki varat, kun toimitan todisteen, joten jatkoin vain pelaamista ja minua veloitettiin v??rin, eiv?tk? he en?? tee asialle mit??n. Olen my?s ottanut yhteytt? heid?n s?hk?postiinsa l?hett??kseni t?m?n todisteen ja pyyt?en korjaamaan t?m?n tilanteen, mutta minut j?tet??n t?ysin huomiotta.
T?m? ei vain ole reilua eik? oikein.
Hello,
I would like to raise a complaint against Wintomato casino.
I deposited some funds into my account in this casino and started to play game Temple Tumble by Relax gaming. From time to time (every time after around 150-250 spins) I got an error ‘Partner Cashier Error 522’, but I did not think much about it and I continued playing.
One time after I got this error I have noticed that my balance dropped by double the bet amount. For example, if my bet would be 3$ it would charge me 6$. I was thinking that it was a one time thing, but once I got this error again, my balance was charged double even though it was a single spin.
I have contacted live chat regarding this issue. It took some time to convince the chat that this is happening to me, because I did not have any solid proof of that error double charging me, but after some conversation they kindly refunded me the amount that I calculated I have lost due to this issue.
I continued playing in this casino and wagered thousands and thousands of dollars. I still constantly got this issue and once I contacted live chat regarding it, they always requested video proof of this error happening to me. As I do not record my sessions, I could not provide the video proof requested by the casino.
As I lost hundreds of dollars by now, I decided to make the video proof in order to get the refund of the funds that I have lost due to this error. Live chat also promised me that I would receive a ‘bounty bonus’ if I provide such video.
Yesterday I deposited more funds to make this video and the error occured once again. I have contacted live chat and sent the video proof, but they started to say that it was two bets (you can clearly see in the video that I have chosen 1000 auto bets and once I get double charged the bet amount drops to 999 and not 998). They also requested bet ID, which I could not provide as I can only retrieve last game’s bet ID. They have never said before that this information is needed and this can only be retrieved from their side. In the end all they did is refunded me 0,40 USDT which is a ridiculious amount compared to all of the funds that I have lost due to this error.
This is extremely disappointing, because I got told one things before, I was hopeful that I will get all of the funds once I provide the proof, so I just kept playing and incorrectly being charged and now they are ust doing nothing about it. I have also contacted their email sending this proof and asking to make this situation right, but I am just completely ignored.
This is just not fair and not right.
Automaattinen k??nn?s:
