Hello, the problem with this casino is that for several months I cannot verify my phone number and therefore I cannot withdraw, I wrote emails, I chatted on live chat, casino never responded, it looks like a zombie casino, no support, no help, live chat is completely unnecessary because they can't help anything, I tried different phone numbers but never succeeded.I have never received the sms needed for verification, it's absurd, I waited and tried for a really long time.

tries since July 23

Dear tyraxx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have provided all the required personal documents needed for the verification? Do I understand correctly that you have created an account through your phone number, not the email address?

If you say that you have tried different phone numbers, does it mean that you have subsequently changed your original phone number inside the casino account, or you have created brand new accounts via different phone numbers?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

to withdraw funds from the account, verification of the phone number is required, without verification of the phone number not possible, do withdraw, I can't verify my phone number because I never get sms code, tried many times, unfortunately support never answered my problem, it's some zombie casino.

I wrote a complaint because support never gave me a reply.

I opened the account by e-mail, but it does not matter because sms verification is necessary to withdraw.

Thank you very much, tyraxx, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello tyraxx!

From now on, I will take care of your complaint. I would like to invite representatives of ZENBET Casino into this complaint in order to help us resolve the issue.

I was able to verify my phone number and withdraw funds from my account, the problem is solved.

Hello tyraxx!

I am delighted to see the great news! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.