I have been waiting for my repatriation to be processed since February this year. The casino is only constantly responding that they have delays in processing withdrawals and my withdrawal will be processed soon. Waiting less than half a year can no longer be "soon". I suspect they are not going to pay my money at all. I have tried to send an email to Antillephone NV, the licensor (at least according to ZigZag's website), but the company's email address doesn't seem to work to which complaints should be sent. Attached are a few emails exchanged with ZigZag, if necessary I can send more of these.

Olen odottanut kotiutukseni k?sittely? t?m?n vuoden helmikuusta asti. Kasino vastaa jatkuvasti vain, ett? heill? on viiveit? kotiutusten k?sittelyss? ja kotiutukseni k?sitell??n pian. Vajaan puolen vuoden odottaminen ei voi olla en?? "pian". Ep?ilen, ett? he eiv?t aio maksaa ollenkaan rahojani. Olen yritt?nyt l?hett?? s?hk?postia Antillephone N.V.:lle, joka on heid?n lisenssin my?nt?nyt taho (ainakin ZigZagin sivujen mukaan), mutta firman s?hk?postiosoite ei n?yt? toimivan, joihin valitukset pit?isi l?hett??. Liitteen? on muutama ZigZagin kanssa vaihdettu s?hk?posti, tarvittaessa voin l?hett?? lis?? n?it?.

Dear Frostyflame,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but four months is abnormally long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Frostyflame,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.