1 month ago
If I had had direct proof, I would have presented the whole collection right from the start, and then we could all have skipped the rest of the complaint procedure. Don't you agree?
1
I presented all the screenshots I had of them, where they lied to themselves and it can be verified.
Where they tell me that my money also arrived on April 9.
Where they tell me they would send me the RNA.
Where they told me that even if my account had been closed, my money would arrive.
AND MORE!
Ilios
Thank you for your patience, as we could see from your account, your withdrawal has been delayed and has taken longer than expected, I understand that this is causing you confusion and stress and you are right, we are here to help you. The reason for this delay is that the financial department checks all player withdrawals one by one, they check if everything is in order with the account and if they need verification, this is a process that our financial department does and unfortunately we are not responsible for this, personally I as an employee sent an update and promoted the delay in your withdrawal, I completely understand your frustration and I sincerely guarantee you that you will get your money. It is not your fault I know and unfortunately all we can do is send updates. We sincerely apologize for the inconvenience, we are trying our best. Thank you very much for your patience.
I received this response again today, even though none of the 3 payments have been made.
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