Hello,

Thank you for this message. I believe I have a partial understanding of the matter.

The most common issue is that you must check each casino's rules to see if self-exclusion at one casino applies to the whole group, even if the casinos are owned by the same entity. Usually it does not. The next time you face this situation, please inquire about it in the casino chat and always capture a screenshot of the answer. Only if the rules state that being excluded in one casino implies being excluded within the group will you be excluded from the entire group.

Also, it's best to ask for a casino list, as you can't know where you're restricted without one.

We can discuss this topic more deeply if you want.

Now, how did you decide to self-exclude from this casino? Did the casino rules or support confirm that one request is sufficient to be excluded from the group? Which casinos specifically are in the group, please? Could it be the other casino in question?

Or perhaps did the second casino let you play and then find out that your account had been self-excluded in the other casino in the group and then used that as a reason for closing the other account too?

Kindly let me know if I did not get it correctly, and we can try to talk about a specific situation.

I understand that but I was scared after I discovered that after a while I had lost that it was suspiciously similar in format but still believed in my play in the end so I thought what if it is so and I asked in the chat with both places if they were sister companies they referred to each other and few answers I got nothing and finally from the chat of another they said that I was right then they closed the account yes themselves

A good question would be, do you know what I asked them now in the chat if you were allowed to open from 55 bet closed again. You are allowed to open on q bet at q bet they did not answer and did not even come up to the chat but if you could get an answer from it in some way I would be very grateful. Regards Robert

But perhaps that's asking too much of you.

Hello, and thank you for taking the time to explain the context to me. I really appreciate it, and I understand you may feel stressed, so let's try to do something about that.

I suggest you file a complaint against the casino you think is at fault.

Even though I read, I still feel that I do not fully understand the situation, but I see a few things that should be clarified just so we know whether the casino acted accordingly. My colleagues will try to find out once you submit the request.

All you ned to do is click or tap this green link ????

Describe the problem as best as you can—that's crucial. I recall that few players are using the free ChatGPT version to create a more structural and easy-to-understand summary of the events. Since ChatGPT is capable of direct translation, I guess you might try that too.

Let me know what you think about that. I am here to help you.

Thank you for your kind consideration but their chat doesn't answer my question about whether I was allowed to play there actually because I had blocked my account before on the sister betting site I was on both chats they don't even come forward and answer it even a bit strange I think then I knew players have responsibility but they should have much greater responsibility if it's so that I shouldn't have been allowed to play there at all so that they can see it better than me and then on the other hand they don't even come to the chat and answer my question simply about whether I got it or not but I don't care about that anymore but thank you for your kind consideration and help me thank you what I demanded is lost money back all if I wasn't allowed to play there at all they don't answer it at all or come to the chat even

They all scammers do not follow anny rules best way to end it is to go to owners house and burn it

Hello,

Do you know what? I think the complaint is worth a try anyway. It is completely free, and my colleagues will do their best to use the information you provide.

Please try that; that's actually the only way to get things sorted, if possible. ??

Submit the request here ??

Hi, I can't fill out the complaint form because you have to write an amount and I don't know how much I lost there to fill it in and then if I still have an account there, I don't know, it was blocked by them because I complained and said everything and demanded my money back.

Hello,

You can always submit any amount and then provide details in your complaint description. The disputed amount is a crucial element, and my colleagues are unlikely to address the complaint without it; however, if you are unsure about the amount, please remember to explain the reasons for your uncertainty.

Try to explain it as best you can, please. This initial request must be consistent and include a clear and understandable description of the issue. That's the best way to ensure the request will be successful.

There are now two basic possibilities:

1) complaint gets approved, which means that you can proceed with explaining details and be asked further questions.

2) complaint won't be approved and you will be notified about it.

Of course, I hope that the first option is chosen. Let me know when you get a response, please.

Look what they sent me today, they are not smart.

I have filed a complaint as you said, we will see what happens if anything happens.

You did great. The complaint was already approved and Katarina is on it.

Speaking of which, please respond to the questions she asked you. You may do so by using this green link ??

Once the situation gets fully comprehended, I bet we shall both see important updates in the complaint thread represented by the green link.

Meanwhile, I'll be glad to stay in touch just in case you would like to talk or have something on your mind.

It appears so.

I wish their mailing system would be less prone to similar failure. Once the account is closed due to gambling issues, I see very little space for sending bonus offers. The same applies to situations where the casino closes the account without allowing the player to communicate further or unsubscribe.