This is a really long wait for the withdrawal, as I would say.

What reason do they give you for the delay, though?

Various excuses, different every day!

Today, after so long, they asked me for identification documents!

Have you sent everything requested already? Now I hope it will go faster at least.

Hello,

I also have a problem with my payout.

There is a lot of money in my account and I have been waiting for 3 weeks for only €500 to be paid out, even though I am at level 3. I was told in the live chat that I can withdraw €12,000 a month, how is that supposed to work if they can't even pay me €500 in 3 weeks? I have already contacted my lawyer. Out of 7-10 withdrawal attempts, they have only paid me €500 once. They don't respond to emails either.

Hello, I would probably recommend a complaint right away in your case if you are interested. When you've been waiting three weeks for money and the live chat is telling you about the limits, it's probably not the most pleasant feeling. When you requested the withdrawal you received, how long did you wait? Is there any reason given by the casino why you are waiting so long now? 

I was wondering if they could do some kind of gameplay check, but I suppose that would have at least alerted you. 

Anyway, did you play with the bonus or did you just win with real money?

Also, please do not share your personal information here on the forum, you never know who can misuse it in any kind of way. ??

Hello, thanks for your answer.

I waited about 3-4 days until I received the payout.

Everyone I write to tells me that there are general delays in payments.

But all this does not change the fact that their terms and conditions state that payouts only take 3-5 days.

I don't have an active bonus, otherwise I wouldn't have the option to withdraw money.

Sometimes I would say that it would be better not to fixate on Terms because if there are some technical problems or delays it is probably not dealt with in Terms. 

However, if you are waiting that long I would tell you what I would do if I were you, but if you are only waiting a couple of days I would give it some more time since the casino has already sent you money in the past. 

I'll leave the decision up to you.

Hello,

what would you do in my position?

I haven't received a payout for 3-4 weeks.

No matter which withdrawal method I use, the status remains the same - "In process".

Oh , so then don't wait just a couple of days from what you wrote I had the same feeling. 

If you have been waiting for a month then I would open a complaint with us and we will try to help you.

What do you think? 

If you're interested you can find a link to it here.??

Regarding the payment method, are you in contact with the casino and they recommended some or not?

No, I tried live chat, but without success.

Thank you for your idea, I have already submitted several complaints there but have not received a response from you yet.

Could you make it a little clearer for me? I don't see any complaint filed by you with us. Maybe you mean something else.

I went to the link and I have already done that, but I can't get any further. How do I do that exactly?

Well, try use this one, one more time. ??

Now I have submitted my complaint.

@Romi, I recommended this casino to a good friend of my girlfriend's family because of the high rating here and because at the time it had no unresolved complaints here or on AskG and had responded.

He deposited, won over €1,000, and the casino didn't pay. Today, his complaint to AskG was closed without resolution due to non-compliance. Another one was closed as well, so apparently they're no longer working together.

Is it still acceptable to submit this complaint here again, in the hope that you'll change the casino's mind in a personal conversation? I miss the commitment at AskG. I've always had good experiences with your help. You even conduct background discussions, while there they just post, leave a deadline, and close it unresolved.

Greetings

Do you mean that this friend of yours submitted a complaint with us as well and it got unresolved because they didn't communicate, or was there no complaint submitted here yet?

Sorry, I couldn't understand that from your post, but of course, there is the option to submit a complaint here at any time. Right?

Hello ??

Almost. He had filed the complaint with AskGamblers. My question was whether one could still open an account with you, even if one had already tried unsuccessfully on another platform.

From the answer I gather that this is not prohibited and will pass this on to him ??

Best regards

Understand.

As we have no relations with this other platform, I can't see why not, actually. ???♀?

We're here to help if possible.