Please clean up the fake reviews. The fake reviews stick out like a sore thumb. Maybe Casino Guru is not willing to remove them

Radha your response shows that Casino Guru is working in silos and is completely broken. Your explanation is akin to government bureaucrats telling people why that they can’t help them because "another department deals with that, but you can contact them"

??????????

And again. Please let us know how you can be so sure that the reviews are fake. It will be really helpful to our team.

Have you played at this casino yourself?

Hi Romi,

Wilders Guide to identifying bot/fake reviews:

-Casino name is always mentioned in review when it is not necessary as real person is aware that referencing casino is not necessary

-Testimonial rather than a personal review with vague references that would apply to any product or service

-No account specific information or reference to dates/times or support reps which real reviewers will give detailed incidence positive or negative.

-Guru player profile is recent and has nothing but reviews. No complaints or forum comments.

-Positive 5 star reviews magically show up in multiples after a negative review.

Maybe you could forward this to management and I could work for Guru on a contract basis ??

Wrote a large response but seems to have been deleted and blocked. What gives

It's Radka - thank you ?? - nice to meet you.

I can't also mark your response as unfamiliar. Sounds like the typical "they are responsible," "they should do something," " now we have found someone to point a finger at," and so on... But as I said, I understand your feelings; sadly, I personally can't help closing the complaints.

Obviously you are more than happy to ignore or twist what we admins have said thus far. So, enjoy your moment of bravery, but do not expect me to respond to your clowns anymore.

I won't lie; I agree in some cases the process is very slow, yet it is very much because the complaint team explains the complaint issues to new people associated with the casino over and over again, especially if an excessive amount of complaints against one group or casino has been submitted—describing the same problem.

What you, in my opinion, constantly keep missing is that the process is focused on resolving complaints—it is not an act of revange. Unless the complaint team feels there is a way to recover the money for players, they keep pushing for all the players with associated complaints.

It would not be really helpful to close all complaints as unresolved as quickly a spossible. Kindly remember what I have explained to you already:

If you only consider the casino's safety based on one number, you're mistaken. I'd say a regular player who finds this discussion and also checks the open complaints reaches a different opinion than someone who just "checks" a number without reading anything.

I do not mean to be impolite, but please know that your simplistic posts can always be addressed in a straightforward manner.

Wilders Guide for Identifying bot/spam reviews,

-Numerous 5 Star reviews showing up after negative reviews

-said 5Star reviews posted by recently created Guru profiles with no complaints or forum posts attached

-Testimonials rather than personal experience that could be written without even visiting the casino site

-The actual name of the casino shows up in spam/bot post when reference to the casino is implied

-no account specific or incidental information is used. No detailed situational explanations

-proclaiming exact opposite of what most bad reviews are for:

lightning quick payments when company is know for slow withdrawals

Kindly check your email; you will see the post has been waiting for approaval. I came across your posts and accepted it.

The issue of phony or biased reviews has grown significantly in scope. As I attempted to explain to the other players who are extremely fast with judges these days, we have a very slim chance of identifying fakes in real time because of AI bots or, more generally, the application of AI itself. As long as tons of companies offer complex campaigns to boost any kind of user rating using bots and AI to hurl quantums of reviews on a daily basis, we just can't keep up. I personally and also the team, spent hours digging into accepted user reviews across all 5k casinos in our database, trying to identify patterns and leads.

In my opinion, the future is going to be far worse, so we may implement more "drastic" measures to fight it.

I'd like to use the opportunity to ask you—would you be willing to load a specific screenshot in order to be able to submit a review? According to our options, this one looks like the best long-term solution, yet we expect many real players to skip such a comprehensive process.

Hope this help. Should I provide banking information for my services?

Yep, I have a much longer list, just lacking the time to "clean" all reviews at once.

We can't actually use this one, though:

-proclaiming exact opposite of what most bad reviews are for:

lightning quick payments when company is know for slow withdrawals

It's solely based on opinion and admins are not familiar with the expected qualities or flaws of casinos. This point is therefore helpful for players. ??

Do you understand why I previously mentioned the forum and the complaints as essential information sources?

No need to; as I said, we are already aware of that.

Real players, especially those who have real issues or compliments for a given casino would be fine to take a screenshot or comply with a proof of an account with the casino.

I have no programming background but I’m sure it is probably a straight forward procedure to fight Fakes/bots with AI Parameters for key info could be used to identify possible fake reviews and require additional information.

Hello Radka,

Simplistic posts? ??

You sure wrote a long response for a simplistic post. I guess some of the most simplistic questions are the hardest to answer and those that hit a chord are required to be answered with bold underlining. lol

I also do not mean to be impolite but what you, in my opinion , keep missing is that regardless of your overarching goal of helping players recover their money Casino Guru is totally useless in prevent new players from falling into the same trap/cycle of having to recover their funds by misrepresenting the reliability, integrity and trustworthiness of problematic casinos like YBets taking all safety rating info into account. I mean the average reasonable person looking for a reliable casino would go to the highest rated casinos first and work their way down. At 9.4 YBets is the cream of the Guru crop per se. What an absolute joke. This rating is a Complete fabrication of reality.

The Safety index is a lie.

The withdrawal limits are a lie

The positive reviews are majority fake

The Estimate income is enormously fake.

Your answer to my simplistic questions are not easily answered as you just make excuses.

Well, as long as you keep saying all aspects of the Safety Index are fake, use the "inform us feature" available on any overview page and provide your proved sources.

This is going to be long:

Revenue:

"Some casinos publish their financial information, but for others we need to create an estimate based on our internal formula that takes into account the casino’s estimated number of visitors and other factors."

Among the other things, all relevant casinos in the group or other confirmed details are used for the calculation. It is not just like someone Googles it up. Sometimes, there are no numbers at all but the need to determine a starting point is ever-present; hence, "estimated."

Withdrawal limits:

based on the last check of terms and conditions or changed upon update from casino or based on closed complaints

Safety Index is a lie:

Safety Index is a mathematical expression of the likelihood the player gets winnings accumulated in accordance with all rules. There is no timeframe. How is this supposed to be a lie, please?

The positive reviews are mostly fake:

Well, if we can all spot the differences, do you think the others can not? Almost 500 user reviews arrive monthly; we are a team of 3 people. I'm sorry we can't keep up. I told you twice already.

AGAIN: Because no user review is supported by proof, user ratings are not included in the Safety Index. The whole world knows almost every advertisement broadcasted on TV or the internet is just a sell tool. Thanks to the nature of the business, so-called user reviews are another tool. Ask Trustpilot how they are doing with spotting AI-crafted reviews.

I still believe you think you can simplify something as delicate as our whole job to yes or no questions; it makes sense you consider complicated answers as an excuse given that optics.

After all that's been said thus far, may I know why you are still here? As far as I can tell, for you, we are a bunch of liars anyway.

Well, later.

That is the idea. Thanks fo your opinion.

We thought that much too. Today, I can assure you it is not that simple. Applying such an approach, we risk rejecting many unbiased reviews submitted by real players, adjusting their written text by AI asistant. Asking each account individually in advance is also extremely time-consuming.

Aside from that, on the contrary to complaints for example, such text is not enough even for the paid ChatGPT module. You always need to know the account background and the text is usually too short for the required certainty. At this moment the three of us are using our own experiences and patterns revealed earlier.

Tomorrow, I'll look through Ybet reviews and see what can be done.

"Tomorrow, I'll look through Ybet reviews and see what can be done."

I appreciate this statement. This is exactly what I wanted to hear. You can only do the best you can do and this seems very genuine.

Isn't it possible to change the evaluation value a little more easily? Or guru can set it to a temporary hold.

It seems that there is no small amount of problem when there are many complaints. I think it is better to have a different rating for the evaluation value of the casino in such a state. It can be at the top or at the summary, but it should be clear that there is a problem. Certainly, as radka says, if users also read user reviews, they may be able to see that there is a problem. However, users don't know that user reviews are lying in them. Users generally trust your ability to investigate. If it says something like "9.4" at the top of the review, many people will trust it and sign up. And many people deposit without looking at user reviews if the value is that high.

The ability to investigate a casino from the outside is absent for most users. I think Casino Guru is very good in that area.

But Casino Guru doesn't actually play at the casino. Since you don't play, you don't have to deal with withdrawal issues directly. In that part, it is up to the user to report. However, even if users report it, the response is slow. Also, the interaction with the casino is not visible to the user. Well, that's right、、、 we users don't directly pay for the operation of Casino Guru. The cost is probably coming from another wallet...sorry

I believe that by now you know that we have our, let's call it, tactics in how we review all the online casinos in our database. It is the same with all the casinos, without any exception. Therefore, it is not possible to make some kind of different approach for just this one. ???♀?

Of course, if we find out that the casino is really not acting fairly again and again, we will include the warning in their review or even lower the safety index according to this, but only based on the unresolved complaints are we able to do that.

Lately, we see that there have been many complaints submitted for this casino, and we hope that they will approve their approach when it comes to withdrawals so they won't be penalized for it and their customers will be as happy as possible.??