I played at Ybets, they owe me $1000. It’s been a month they keep stalling and installing asking for new KYC asking for ridiculous requests I found out that they’re Russians so they’re just being jerks about paying me my thousand dollars I’ve cooperated with all of their requests. It’s been over a month and they just keep stalling installing and today they wanted me to take a picture of my full face while holding my drivers license with all of the information visible while also having my face my drivers license with all the information visible featured in front of their website, so I had to put all of the stuff together and put my laptop behind my head and take the picture that way. They’re Russians that’s why they are doing this.

This has really been a long time you wait for the verification to be finished, so I would definitely suggest filing a complaint here on our site, where we can help you out and hopefully speed it all up.

What do you say?

It is completely free of charge, of course, and we will get in touch with them and intervene in your case.

If you're up for it, please use this link and describe the whole situation well.

I also filed a complaint at took you guys one week just to ask me if the problem is persisting (i didn't get any feedback of your contact woth the casino that one week that the casino should supposedly answer something)

Let me advise anyone having issues with payment from YBets(or any other casino for that matter) making complaints at Casino Guru.

Casino Guru has made it blatantly clear that it is not their prerogative to make shady casino pay quickly or even in a reasonable amount of time. All they care is that you get paid eventually. 2 weeks, 3 months, 6 months Casino Guru gives no care!

Many shady casinos are now purposely delaying payments until players give up and play off balance. This is reflected by many rejected complaints from played of balances.

Don’t expect a quick resolution. Wait for payment from YBets and take your money elsewhere.If casino doesn’t pay out in 24 hours after verification it is not worth playing at!!!!

Well, we have never been in a position to, as you say, force any casino to pay out quickly. Though it seems like you expect complaints to be about that.

It has never been like this; we have no such power. Complaint is a process designed to help a player get paid—eventually, yep, or let the casino face consequences if the player won't ever get paid.

However, what you miss to add, so let me help in that regard, is that we aim to compare such situations with applied withdrawal limits to consider whether the casino is up to its own terms.

So, in my humble opinion, encouraging players not to complain is a terrible thing to do.

Also taking 24 hours as a deadline (same for all payment options? Yeah, generally speaking, I guess.) is not very objective either, but I understand that in an ideal world, this would be a standard and I would love to live in such a world.

Stalling tactics are not fair; we all understand that. Yet once more, my colleagues need proof and coopearation.

Sadly, the process does not work like you expect it seems. The more complaints, the more time needed to advance. I'm sorry for that.

First of all, all information will be gathered; if the problem can't be resolved individually without asking the casino, another step is to invite the casino in to provide an explanation.

Since there are many open complaints and since we know the casino pays but utterly slowly, my colleagues occasionally ask players whether the payout is still due. I imagine how it looks, but if you seek support, you have to be patient. There is really nothing else to say - the process is slow.

Hold on, please.

Hello Radka,

I’m not sure if you’ve ever been in the position many of the gamblers using your site for complaints have been in. By this I mean waiting and waiting, not knowing if you are going to be paid and then being told please continue to wait by Casino Guru regardless how long it takes. This is a hard wait for many, worse wait for some and an impossible wait for those addicted to gambling. The latter is who YBets and companies of the same behaviour are taking advantage of with the blessing of Casino Guru with their 9.4 safety rating. If I hear one more time " but you must understand we use an algorithm " bullcrap, I’m gonna barf??. Algorithms are created by input and are not organic.

So I emplore any gamblers to stay away from YBets and any company that will not pay out within 24 hours after verification. This is not a fantasy land. Many, many online casinos that respect returning customers provide these payouts.

Ybets need to be starved of business until they change or go bankrupt. Casino Guru is no player advocate if they prop up companies like this.

hi,wilder

You have one misconception. I had the same mistake. Casino Guru is not a defender of players. Casino Guru is a defender of their ratings. And when it comes to the player or the casino, it's the casino's side. Defending a player is an admission that their assessment was apologetic. Also, players don't pay anything to Casino Guru. Casino gurus don't have to be champions of their players.

Played here and got good bonus, recommend

Dear Wilder1999 + mmgg33441

Yes, I was in the same position—bank left me waiting 3 months because my card was abused and money was sent to the casino; during that time, no one responded to a single email aside from "read the terms, please," and then one day, suddenly my money was back. No explanation, no answers to my questions about verification transaction codes and so on.

We at least try to address players concerns here on the forum, even though we do not resolve your compalints. Specific details for each complaint are in its thread.

Let me say once more I understand what you are saying. I do not like it either, but as I tried to explain, proving some sort of stalling tactics is almost impossible. On the other hand, each complaint is public and every player may see how many players and how often have been struggling. Generally, such an issue will remain unresolved only if the casino fails to address it or chooses not to make any payments. We may at least use the withdrawal limits as leverage.

Only then may the Safety Index be adjusted because - it does not say how quickly you get paid but WHETHER. The reason has already been explained. So please start considering the Safety Index for what it actually represents. If you seek a rating based on some sort of general withdrawal speed, it is not here.

Safety index, standing alone, tells you, how likely you are going to be paid. For the rest, players should browse forums, complaints, user reviews. Safety index is not solely based on general experiences and thus can't be changed 10 times per day based on how the players on the forum actually feel about each casino.

For that, there is the user rating.

If you both feel that explaining those specifics is not what you seek, that's ok. But then stop forcing us to repeat the same principles, just be cause you don't like them and present them the wrong way.

Here on the forum, we as admins are only capable of explaining things. Do not expect us to change how other teams work. I perfectly understand slow withdrawals, or delays always look suspicious to at least a portion of the players. This is never going to change.

We are also not a tool you could use to " starved of business until they change or go bankrupt". I guess there is an international court for that.

What about withdrawal? Have you had an opportunity to taste it for yourself? I would love to know how smooth it was in your case. So, please do come back to report.

I keep trying to file a complaint, but it won’t bring up the Casino for me to do so today they asked for something else it’s been a month and they are rated 9.4 on this forum

And they have hundreds of complaints.

I keep trying to file a complaint and it won’t populate the Casino name since you posted this they asked for even more stuff. I don’t know what to do. I can’t get it from them and I can’t get any complaint filed. Oh goodness.

Could you be more specific and explain, please? What do you mean that it won't bring up the casino?

Does it mean that you are not able to find this casino on the list, perhaps?

Even then you can file your complaint; just choose that the casino is not on the list or choose any other casino, but explain well in your description to which casino the complaint is related to. Our team will fix everything out for you later on, no worries.

Have you provided everything they asked for, if I may ask?

Let us know how it all goes, please.

Hello, if you're, however, experiencing any other issue related to the submission form, please provide a screenshot with a visible URL.

We're currently experiencing a "captcha" issue preventing players from submitting the forms.

I'm sorry, we've been working on a solution. Since the topic is being discussed here, I hope you will not mind if we do not reply to your email.

Yes, I couldn’t get the captcha to go through on one browser and on the other browser it won’t bring up the proper Casino so I can’t finish the complaint. I will choose another Casino I guess and hopefully make it clear enough that it’s YBETS!!!! And yes, I have given them everything they’ve asked for and they have asked for some ridiculous ridiculous things. I will file a complaint in this browser now and hopefully someone will get it soon and help me I really could use that litecoin that’s gone down in value nearly $400 already

Hello,

well, this is quite a complex issue and we could truly use more details from players. I'll send you a few points via email, if you don't mind.

However, I'm glad to see the complaint approved; my colleagues from the complaint team will take good care of you ??.

I like everything here ??

Good morning, well here is a little of my testimony after a few days without entering the forum, the fact that after writing so much to casino support, writing here I did not have any solution, first here they did try to help me but I think they could have given me some extra possibility like sending them all my evidence through an email since as I was saying, no matter how hard I tried it was never possible for me to publish a complaint or upload any screenshot of anything, a few days ago after receiving the same blessed response from casino support I decided to start playing it and honestly with the idea of losing it because I felt like I was never going to get it back, I started playing it and I ended up with almost 6000 dd profit that in usd of the 1700 and some that I had left, anyway I continued with the idea that they keep it and I stop wasting time and I lost it I am left with like 265 but that was from a withdrawal that I had ordered before I got the prize two months ago and not even those 265 give me authorization to withdraw then what conclusion is that they are going to steal my money and that it is not because of the amount that they did not pay me but because that casino is a pure scam, right now I just tried to write to the support telling them what they are and they closed the chat apart from the last two times I wrote to them they no longer answered me. They are fucking scammers I will try a couple more times to contact them and if they do not pay me at least those 265 I will delete the account and delete the App

Uhm, would you also consider submitting a complaint, perhaps?

In my opinion, losing the money because the casino has not been very good at handling the payouts is still the worst outcome for you as a player. If you feel like you are ready to get this situation investigated, go ahead, please. I'll gladly help you with details.