Do you refer to the maximum win limit, perhaps?

It should always be stated in the terms of every bonus, so did you read those?

Have you used the bonus already?

Playzilla ignores my requests, doesn't have CEG seal and won't close my account

Since June 4th, I've tried to close my Playzilla account, sending over 12 emails to support and my supposed VIP manager, without receiving a response. I've also spoken to the chat multiple times, and they always tell me the case will be "escalated," but they never do anything.

I've lost over 900 CHF during this time, while my account is still active. The website doesn't have the Cura?ao eGaming (CEG) seal, and when I request it in the chat, I get evasive answers and the conversation is closed.

I have evidence (email and chat screenshots) that proves I'm being ignored. I urgently request help from Casino Guru to:

1. My account is permanently closed.

2. The operator is investigated.

3. I will be reimbursed for any losses caused by failure to act.

Please find my reply to you here.