I opened the account no problem. Deposited (no bonus) no problem. My withdrawal is sat as pending 36 hrs so far (not sure how long that takes)

Trying to get in touch with some one is an absolute nightmare - live chat - never live. They say leave a message and they will get back. But you have to verify email address The link they send doesn't work. I've tried the "support" email address and surprise surprise that doesn't work either. I've tried replying to the email address linked to the "email verification" link but again no joy. All I want is to speak with some one to ask what needs to be done to get my withdrawal processed. I'm doubtful I'll every get it.

Dear Hazel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the account and the difficulties you've encountered while trying to resolve your withdrawal issue.

To better understand your situation and assist you effectively, could you please provide answers to the following questions?

• Can you confirm when you initiated the withdrawal? Do I understand correctly that it is still pending in your casino account?
• What method did you use to deposit and withdraw funds?
• Have you encountered any specific error messages or issues when trying to verify your email address?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I gave up and cancelled my withdrawal which they dealt with immediately. I have redone a withdrawal which we shall see how long it takes. It should be done within 5 days. I deposited through a bank transfer as that's the only deposit method they use. When I send support an email it bounces back saying address not found/valid. Also when I try to verify me email with the link the send it isn't valid either.

Hello all,

We would like to inform you that if this is your first withdrawal, it can take some time.

But you asked us to cancel the withdrawal 2 times

We asked you to complete the KYC. As soon as we have this documentation, we will complete your request.

Our email works, so please double-check the address and write us again.

Also, we do not use only bank transfers for deposits. Please read the rules before starting play in our casino. We have a lot of ways to make a deposit.

Our live chat is not available 24/7. You can find this information on Casino Guru or in the live chat itself. However, you’re welcome to contact us via email, and we will respond as soon as our support team is back online.

Please note that we do not offer a no deposit bonus. If this is your first deposit, you need to activate the deposit bonus by clicking the relevant button before making your deposit. Alternatively, you can ask our support team to apply the bonus for you, and we will do so according to our bonus policy.

Regarding your withdrawal, you previously requested it to be canceled twice, and we fulfilled those requests. Now, please check your email and complete the KYC process. If everything is in order, we will gladly process your withdrawal.

Ok. Well when I try to deposit using a visa debit card it comes up with an error message. I've tried again to email support using the email address on the site but it's comes back. And again tried to verify email and the link doesn't work. I will try to reply to the email you have just sent me regarding KYC.

I haven't got an issue with only being able to do bank transfer it is actually better for me. I was asked how I deposited.

Ive Closed my account with Forza.bet casino. So you can close my case. I hope.other people have a better experiance with them

Dear Hazel,

If you're experiencing any issues, please don't hesitate to contact us via live chat. The only time we received a message from you through live chat was to request the cancellation of your withdrawal, which we promptly processed.

We did not receive any communication from you via email. We’re sorry to hear that you had a negative experience, but please understand this was not due to any fault on our part.

If you're encountering errors while trying to deposit using your card, please reach out to us through live chat so we can assist you as soon as possible.

Please reach out to us and explain why you could not use the visa card for a deposit, and we will try to help you.

As previously mentioned i have now closed my account with Forza.bet casino. My original complaint is the fact i couldnt and still cant contact Forza direct. All communication has been through here which isnt the way it should be. Since starting this complaint i have tried several times to email the email address on their website and its still bouncing back. So i've put it down to a blip with my account. I dont have an issue with depositing through bank transfer. Even though visa is mentioned as an option it wont work. Again must be a blip in my account. Also i never use the offer of any bonuses even though they are available. As i say my only issus with Forza.bet is i cant contact them directly. But since ive closed my account now (ecen though im still avle to log onto it just not deposit) it wont be an issue anymore.

Thank you for your reply.

If you do not have any issue with our casino, please close this ticket as resolved, dear Guru team.

Thank you in advance!

Hello everyone,

Thank you both for your replies.

As it seems Hazel has closed the account, I assume our assistance is no longer required. I will close this complaint now. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.