The player from Germany files a formal complaint against FunBet due to unreasonable delays in his withdrawal request made two weeks ago, which has not been processed. He highlights repeated issues with past withdrawals exceeding the promised 3-day processing time and inadequate communication from customer support regarding the status of his requests.
Funbet Casino - Player experiences delayed withdrawals from casino.
Funbet Casino
Safety Index:Below averageSafety Index
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6.1
Funbet Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
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Current status
Waiting for Casino Guru to reply
6d 21h 36m 39s
Case summary
2 hours ago
Public
Visitor
Public
14 hours ago
Translation
I hereby file a formal complaint against the online casino FunBet due to repeated, unreasonable delays in withdrawals and the resulting restrictions on my rights of use.
I requested a withdrawal via bank transfer on June 18, 2025.
To date – 14 days – the withdrawal has not been processed, nor have I been given a definitive processing status. This is not an isolated incident, but rather a recurring problem. On several occasions, my withdrawal requests have been processed with considerable delays – between 9 and 13 business days, even though FunBet's terms and conditions explicitly stipulate processing within 3 business days.
Even after contacting customer support several times, I only received general statements ("in progress", "internal review"), but never any binding dates or factual explanations.
According to the information published on the website and in the Terms and Conditions, FunBet guarantees:
Processing within 3 working days
Credit by bank transfer within 3-5 working days after processing
These deadlines were repeatedly and systematically exceeded without transparent communication. Furthermore, FunBet imposes a limit of three active withdrawal requests at a time.
and a daily withdrawal limit of €500 per customer. Due to these limitations, I'm effectively forced to wait several days before I can initiate new withdrawals due to the long waiting times – even though I have funds in my player account and would be willing to withdraw the regular amounts.
In practice, this combination of delay and limitation leads to an unreasonable restriction of my contractually guaranteed payout options.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
7 hours ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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