Hello,

this is the email i send too the casino.

As indicated in the chat, I am asking for a full refund of the money I lost in your casino. I am asking for this refund for the following reasons.

https://lawandmore.eu/blog/claim-lost-money-from-online-casinos-without-a-license/

1. the main reason. I am registered in different license providers as a gambling addict also in the dutch cruks register. you guys shouldn't let me open an account. I have registered all address and contact details with which I am also registered with the licensor. 

2. You are not allowed to accept players from the Netherlands because you do not have a gambling license for the Netherlands. There are very high fines for this. (you also accept ideal payments) which is aimed at the Dutch market. Also in your own t&c holland is not a restricted area (but holland is definitely restricted)

3. you have ignored the duty of care. it must have been plausible to you that I have a gambling problem. I have deposited and wagered very high amounts in a very short time. this is a sign of a gambling addiction. You are also required to have limits set before you can start playing. This is also prohibited by Dutch law. Since I am a Dutch player, you must adhere to the laws of the Netherlands.

These are the 3 main reasons that I ask that the amount deposited be transferred immediately to the account number known too you

i also put a review on trustpilot and this is what they answer.

Hello Michael,

Thank you for reaching out and for taking the time to outline your concerns in detail. We understand the seriousness of your message and want to assure you that your comments have been taken seriously and forwarded to the appropriate department for internal review.

At Golden Panda, we recognize the importance of regulatory transparency and compliance with regional restrictions. We regret to inform you that, due to regulatory limitations, our platform is not authorized for use within the Netherlands. This is clearly outlined in the Terms and Conditions available on our site. While account registration may technically occur from a restricted region, our systems are designed to detect and block access where necessary.

We understand that you have sent multiple emails without a satisfactory response, and we sincerely apologize if your previous communications were not addressed appropriately.

To assist you further, we kindly ask that you email our dedicated support team at [email protected] - this will allow us to better understand what exact issue you faced when playing with our casino.

We eagerly await your response.

i send now manny emails without any response while in there terms stand complaints will be solved within 90 days. This case starts in oktober

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered.

Please understand that Golden Panda Casino does not operate with a license issued by Netherlands, therefore, they do not have access to the national register. In other words, because Golden Panda Casino operates without a necessary license, it is not possible for them to comply with Dutch-specific responsible gambling measures, such as the national registry. Unfortunately, for this reason, we are unable to help you claim reimbursement for your losses unless you informed the casino about your gambling problem before depositing.

• Could you please advise if you have ever informed the casino about your gambling problem?
• Also, do you currently have access to your casino account?

Thank you for your reply.

Best regards,

Katarina

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.