The player from Australia experienced problems with his pending bets. We rejected the complaint because the player didn't respond to our messages and questions.
Golden Pokies Casino - Player had pending bets.
Amount: A$30
Golden Pokies Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.4
Golden Pokies Casino has a Safety Index of 3.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
SAMUEL
Unregistered user
Public
4 years ago
Hi I was told by one of the staff on live chat that I have pending bets on the game's listed in the attached image. I've gone in to play all the game's after following the instructions given to me by their staff member and they aren't playing the pending games
Seeing as the game's aren't playing the unfinished games I had asked them to please credit the original value of all the bets back to my account please? That's only fair and it's been done before at other related casinos for me
When I asked them this they then suddenly told me I had no pending games...even though I have screenshots of the chat where the staff said that I did.
They refused to compensate me anything at all and completely stuffed me over. I just want to be credited the original amount of the pending bets which is what was said to me at the start
Really horrible customer service 
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Samuel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not sure I completely understand what is going on here, but in this case, I would recommend you checking your game log. What do you see there? You shouldn’t see any missing money. If everything is okay in your game log, pending bets were finished and winnings/losses were credited. If not, those bets were supposed to be cancelled and money returned.
Is there any relevant communication between you and the casino that you could forward me? My email address is [email protected]
In case I misunderstood your problem, please provide more information. I will be waiting for your reply patiently and hope to help you as soon as possible.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Samuel,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
