The player from Germany submitted a request for a 30-day self-exclusion and a deposit limit, receiving confirmation via email. However, she continues to deposit money without any action taken by the casino to enforce the ban.
Green Luck Casino - Player’s self-exclusion request is not processed.
Green Luck Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Green Luck Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
6d 9h 38m 29s
Case summary
14 hours ago
Public
Visitor
Public
18 hours ago
Translation
On Friday (June 27), I submitted a request to the casino to be banned for 30 days and to set a deposit limit. I received a confirmation email and responded to it, requesting to be banned.
But nothing happened and instead I continued to deposit money.
It can't be that I'm still not blocked and nothing happens despite the confirmation.
can you help me?
Automatic translation:
Public
Complaint Specialist
Public
14 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to better understand your situation:
- Have you found any information on the casino's website about setting deposit limits? If so, please forward it to me at [email protected], or upload screenshots here.
- When was the last time the casino replied to you about your account closure request?
- Just to confirm: Did you request to close your account for one month only, and did you not mention that you are struggling with gambling addiction?
- Have you completed full KYC verification with the casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
Sophia123 has 6d 9h 38m 29s to reply
